The Service Operations Specialist technically manages and operates components of IT and telecommunications services provided to end users of Nokia customers, within service levels agreed with those customers.Having sound knowledge of security assessments and risk indexing and various global cyber security standards and frameworks ISO 27XXX, GDPR, NIS2 , NIST, HIPAA, TSA, SOC2, ITU-T, 3GPP , CSA - CCM, ITIL etc.
Certifications - ISO 270001 LA/LI, CISA , ITIL V3/4
- Conduct comprehensive security risk assessments for telecom network infrastructure: This includes identifying potential threats, vulnerabilities, and attack vectors, analyzing their impact on network operations and services, and evaluating the effectiveness of existing security controls.
Develop and maintain security risk registers: Track identified risks, mitigation plans, and remediation progress for the telecom network.
Collaborate with network engineers, security architects, and other stakeholders: Understand their security requirements and develop tailored risk mitigation strategies for the telecom network.
Develop and implement security policies, standards, and procedures: Ensure compliance with industry best practices, regulatory requirements, and Nokia's internal security guidelines for the telecom network.
Conduct security audits and reviews: Assess the effectiveness of existing security controls and identify areas for improvement within the telecom network.
Stay abreast of emerging security threats and vulnerabilities: Focus on threats and vulnerabilities specific to the telecom industry and recommend appropriate countermeasures for the network.
Participate in incident response activities: Provide technical expertise and guidance related to security incidents affecting the telecom network.
Develop and deliver security awareness training programs: Tailor training programs to the specific needs of personnel involved in managing and operating the telecom network.
Contribute to the development and implementation of the organization's overall security strategy: Focus on the security strategy for the telecom network and its integration with the broader organizational security strategy
You Have:
Bachelor's degree in Computer Science, Information Security, Electrical Engineering, or a related field.
Minimum of 10-15 years of experience in security risk assessment, vulnerability management, or a related field within the telecom industry.
Strong understanding of security principles, methodologies, and best practices specifically relevant to telecom networks.
Experience with security frameworks such as ISO 27001, NIST Cybersecurity Framework, or similar, with a focus on their application to telecom networks.
Proven ability to conduct threat modeling, vulnerability analysis, and impact assessments for telecom network infrastructure.
Experience with network security technologies such as firewalls, intrusion detection systems, VPNs, and network segmentation.
Familiarity with telecom protocols and standards (e.g., SS7, Diameter, SIP) and their security implications.
It would be nice to have:
Excellent communication, interpersonal, and presentation skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and manage multiple projects simultaneously.
About Us
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Skills Required
- Bachelor's degree in Computer Science, Information Security, Electrical Engineering, or a related field
- 10–15 years of experience in security risk assessment, vulnerability management, or a related field within the telecom industry
- Strong understanding of security principles, methodologies, and best practices relevant to telecom networks
- Experience applying ISO 27001, NIST Cybersecurity Framework, or similar security frameworks to telecom networks
- Ability to conduct threat modeling, vulnerability analysis, and impact assessments for telecom network infrastructure
- Experience with firewalls, intrusion detection systems, VPNs, and network segmentation
- Familiarity with telecom protocols and standards including SS7, Diameter, and SIP
- ISO 27001 Lead Auditor or Lead Implementer certification, CISA, and ITIL V3 or V4 certification
- Excellent communication, interpersonal, and presentation skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and manage multiple projects simultaneously
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
