Cyber Operations Manager - Network/Secure Edge Engineering | Remote, USA

How you'll make an impact

People:

• Lead a high-performing team of network and secure edge engineers, fostering a culture of accountability, innovation, and collaboration.

• Relay management and client expectations to team members

• Coach and mentor technical staff, ensuring skill development and alignment to evolving network security trends and business priorities.

• Serve as a strategic liaison between Optiv AFC Operations and client stakeholders.

• Manage client delivery teams, overseeing performance, SLAs, and partnership effectiveness in delivering secure managed services.

• Consult with clients to proactively incorporate their requirements into the service design

• Consult with clients to ensure they understand the how the service operates

• Consult with clients to relay service success stories, service risk, and service outages

• Partner with sales and practice managers to ensure they clearly understand the service definition and support them as needed in their sales and client management activities

• Partner with other managers both within the service and in other managed services to build and maintain synergy across functions

• Matrix resources to other managed security services as needed to ensure success of the overall organization

• Work through staff to deliver a high quality and predicable service while applying the appropriate leadership style (directing, coaching, supporting, delegating) for the situation

• Instill a sense of ownership and accountability in team members’ responsibilities

• Relay success stories, service risk, and service outages to upper management

• Track, measure and report resource allocation to contribute to effective resource management

• Tailor communication frequency, context, and format for the intended target audience

Process:

• Establish, document, and enforce operational standards for secure network design, change management, and incident response across hybrid environments.

• Drive process automation for policy deployment, configuration management, and health monitoring across edge infrastructure.

• Design, implement, and oversee the execution of quality controls that ensure rigid adherence to processes and procedures

• Track, measure, and report process and procedure metrics

• Provide guidance for the integration of secure edge telemetry into incident response workflows and SIEM/SOAR pipelines to enhance detection and investigation.

• Develop and track operational KPIs, including availability, threat coverage, and performance of network security tools.

• Design, implement, and oversee the execution of quality controls that ensure rigid adherence to processes and procedures

Technology:

• Own the strategy and implementation of secure edge solutions including SD-WAN, SASE, ZTNA, CASB, SWG, and DNS security.

• Modernize and secure hybrid network infrastructure, enabling resilient, scalable, and encrypted connectivity across cloud and on-prem environments.

• Implement Zero Trust networking principles, including identity-aware access, microsegmentation, and least privilege enforcement.

• Ensure seamless integration of firewalls, VPNs, and secure gateways with identity, cloud, and endpoint security platforms.

• Ensure technology maintains adequate pace with vendor releases

• Minimize technology debt by consolidating technology investments into only the essential solutions and leveraging shared technology across managed services where feasible

• Build and maintain managerial level knowledge of technologies required for service delivery

What we're hiring for

• 3–5 years of experience leading technical teams in a Managed Security Services (MSSP) or service provider environment, with a focus on multi-tenant operations, client service delivery, and team performance.

• 7–10+ years of experience in network and security engineering, with hands-on expertise in enterprise firewall platforms (Palo Alto, Fortinet, Cisco), SD-WAN, VPNs, secure access service edge (SASE), and edge security solutions (ZTNA, CASB, SWG, DNS security).

• Minimum of 3 years of experience applying Zero Trust architecture principles across client environments, including identity-aware access controls and segmentation strategies tailored to multi-client infrastructures.

• Experience supporting secure connectivity and cloud networking for diverse client environments across AWS, Azure, and GCP; familiarity with cloud-native network security tools and hybrid integration patterns.

• Strong track record of developing repeatable, scalable processes for onboarding clients, implementing security controls, and delivering consistent service levels across accounts.

• Excellent client-facing communication skills, with a demonstrated ability to translate technical outcomes into business value and coordinate cross-functional teams (SOC, engineering, client success).

• Familiarity with integrating edge and network telemetry into SIEM/SOAR platforms (e.g., Splunk, Exabeam, Swimlane) to enrich threat detection, support alert triage, and enable managed response workflows.

• Knowledge of frameworks and compliance mandates relevant to MSSP clients (e.g., NIST CSF, ISO 27001, HIPAA, PCI-DSS, CJIS), and experience aligning network/edge controls to client-specific requirements.

• Preferred certifications include CISSP, CCNP Security, PCNSE, or cloud/network certifications such as AWS Advanced Networking or Azure Network Engineer Associate.

• Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or equivalent hands-on experience in a client-facing security operations role.

• Ability to work independently with little or no supervision

• Valid driver’s license

• Ability to work over forty hours as needed and ability to respond to and manage service incidents during non-business hours

• Ability to travel at least 10%

Desired Qualifications:

• Previous Management experience leading a Network/Secure Edge team and environment

• Experience working in and leading within a Security Operations Center

• Experience with Network/Secure Edge technologies (Palo Alto, Cisco, Fortinet, Check Point, Forcepoint, Zscaler, NetSkope) and other technologies associated vendor technologies

• CISSP, CISM, or other managerial level information security certification

• ITIL, ISO, or other service management certification

• Bachelor’s degree in Cybersecurity, Information Systems, Engineering, or related field

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What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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