We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The Cyber Operations Analyst enables operational excellence across the Cyber practice by driving visibility, consistency, and efficiency throughout the engagement lifecycle. This role delivers actionable insights, strengthens operational discipline, and helps leadership proactively manage performance, risk, and client outcomes.
As part of the Client Experience Office (CXO), a centralized and globally leveraged team, this role supports strategic priorities by standardizing operations, enhancing reporting, and improving execution across Solution Sets. Success in this role requires strong analytical thinking, attention to detail, and the ability to coordinate effectively across multiple stakeholders. The ideal candidate is a focused and detail-oriented professional who is looking to gain broader exposure to business operations and management.
Key Responsibilities:
Operational Excellence & Process Enablement:
- Drive adoption and consistency of standardized operational processes across Cyber Solution Sets
- Maintain and enhance service catalogs in collaboration with business stakeholders
- Identify operational gaps, risks, and inefficiencies; recommend and escalate solutions
Data, Reporting & Insights:
- Develop and maintain Solution Set-level metrics (financials, delivery progress, quality indicators)
- Analyze engagement data to identify trends related to resource and project management, common risks, and improvement opportunities
- Deliver timely, standardized, and accurate reporting to support leadership decision-making related to practice and people management.
Engagement Health & Risk Management:
- Maintain accurate project records, including financials and risk documentation
- Partner with teams to drive timely project closure
Stakeholder & Practice Support:
- Partner with Solution Set leaders, Operations, Finance, and cross-functional teams to support key initiatives within our strategic initiatives
- Coordinate with Vendor & Technology teams on chargebacks and resale tracking
Success Measures:
- Improved visibility into practice performance and risk
- Increased accuracy and timeliness of operational reporting
- Streamlined support of strategic and business initiatives across Client Experience team
- Adoption and consistency of standardized processes across our CYBER team
- Measurable improvements in operational efficiency
Required Qualifications:
- Experience in operations, analytics, project coordination, or business support
-Excel Level (Intermediate)
- Strong organizational and prioritization skills
- High attention to detail and analytical mindset
- Ability to work with multiple stakeholders across functions
- Clear verbal and written communication skills
Preferred Qualifications:
- Bachelor’s degree or equivalent professional experience
- Experience in consulting or professional services environments
- Familiarity with project management frameworks
- Experience working with global teams
- Exposure to reporting tools and dashboards
- Basic understanding of cybersecurity concepts
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits https://rsmus.com/careers/el-salvador.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
Skills Required
- Experience in operations, analytics, project coordination, or business support
- Excel (Intermediate)
- Strong organizational and prioritization skills
- High attention to detail and analytical mindset
- Ability to work with multiple stakeholders across functions
- Clear verbal and written communication skills
- Bachelor's degree or equivalent professional experience
- Experience in consulting or professional services environments
- Familiarity with project management frameworks
- Experience working with global teams
- Exposure to reporting tools and dashboards
- Basic understanding of cybersecurity concepts
RSM US LLP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RSM US LLP and has not been reviewed or approved by RSM US LLP.
-
Parental & Family Support — Benefits include up to $50,000 in fertility coverage, up to $20,000 for adoption or surrogacy, 12 weeks of paid parental leave, six weeks of paid family caregiver leave, and backup care support. Feedback suggests these programs are a standout strength for parents and caregivers.
-
Leave & Time Off Breadth — Time off provisions include self-managed PTO for associates and above, at least 14 paid holidays, and additional wellbeing days. Feedback suggests this breadth helps offset mid-market base pay perceptions.
-
Healthcare Strength — Health offerings include two HDHP medical plans with firm HSA contributions, dental and vision coverage, telehealth, and a mental-health platform with free coaching/therapy sessions. Feedback suggests the combined health and wellbeing resources enhance total rewards.
RSM US LLP Insights
What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. For more information, visit rsmus.com.
