The Infrastructure support engineer is a part of a dedicated team of experts responsible for advanced troubleshooting of hyper convergent storage and computer clusters. The Infrastructure support expert role provides an opportunity to practice technical skills with Linux, network, storage, cloud, virtualization and container technologies. Become a valuable member of the software vendor company with opportunities to directly influence the evolution of the products by closely working together with different departments like Software Engineering, Product Management, Data Center Operations, Professional Services and so on.
WHAT YOU'LL DO
Troubleshoot and resolve various technical incidents for Acronis customers and partners
Build and maintain strong relationships with customers and partners
Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues
Training and mentoring junior team members by sharing technical expertise and best communication practices
Participate in developing documentation, knowledge base, and technical articles on Acronis‘ products
Be a technical expert in cloud and hybrid datacenter solutions created by Acronis, including software defined high performance storage and compute clusters, disaster recovery infrastructure, and managing complex environments during failover and failback operations
WHO WE'RE LOOKING FOR
3+ years experience on infrastructure support engineer role
Additional languages are an advantage (Spanish, French, Portuguese, German)
Technical Expertise
Linux OS (Advanced):Strong hands-on experience with administration and troubleshooting across multiple Linux distributions
Red Hat Certified System Administrator (RHCSA) or equivalent is considered a baseline
- Networking:
Experience with traffic inspection, routing, and bandwidth analysis
Ability to set up and manage:
DHCP
DNS
L2TP/IPSec
OpenVPN
Experience with high-availability configurations
- Private Cloud / Virtualization:
Experience working with enterprise-level virtualization or container solutions such as:
VMware ESXi
Microsoft Hyper-V
KVM
Virtuozzo
Fluent English (written and verbal)
Soft Skills and Work Approach
Strong communication skills and a customer-focused mindset
Proven ability to troubleshoot and resolve non-standard, complex technical issues efficiently
*Please submit your resume and application in English
WHO YOU ARE
Reliable, proactive, and always anticipating the next step to keep operations running smoothly
Analytical and detail-oriented, yet able to see the broader picture and understand technical impacts
Clear communicator with a professional, collaborative approach and a strong customer-first mindset
Steady under pressure, able to prioritize effectively, troubleshoot complex issues, and adapt to changing demands
WHO WE ARE
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success.
OUR INTERVIEW PRACTICES
To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction.
Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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Skills Required
- 3+ years experience in infrastructure support engineer role
- Strong hands-on experience with administration and troubleshooting across multiple Linux distributions
- Red Hat Certified System Administrator (RHCSA) or equivalent
- Experience with enterprise-level virtualization or container solutions
- Fluent English (written and verbal)
Acronis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Acronis and has not been reviewed or approved by Acronis.
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Healthcare Strength — Health coverage is described as strong, with low-cost options and even a no-deductible plan reported in the U.S. Feedback suggests medical, dental, and vision coverage are comprehensive and valued.
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Retirement Support — Retirement offerings include a 401(k) with company match that is consistently highlighted. Feedback suggests the match is meaningful and a notable part of the package.
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Leave & Time Off Breadth — Time off is portrayed as generous, including substantial PTO and a broad U.S. holiday calendar. Employer materials reinforce this with references to a “generous vacation policy.”
Acronis Insights
What We Do
Acronis unifies data protection and cybersecurity, delivering cyber protection that solves safety, accessibility, privacy, authenticity, and security (SAPAS) challenges. Acronis offers antivirus, backup, disaster recovery, endpoint protection management solutions, and award-winning AI-based antimalware and blockchain-based data authentication technologies through service provider and IT professional deployment models. These solutions protect data, applications, and systems in any environment. Founded in Singapore in 2003 and incorporated in Switzerland in 2008, over 5.5 million home users and 500,000 companies, including 100% of the Fortune 1,000, trust Acronis. Acronis products are available through 50,000 partners and service providers in over 150 countries and 40 languages.
