The Role
Coordinate cyber incidents from triage through resolution, serving as the primary client contact and central point of coordination. Lead incident calls, manage technical specialists, action plans, timelines, priorities, documentation, and stakeholder updates. Translate technical information into business-focused communications, support executive decision-making, identify risks, and facilitate lessons learned. The role emphasizes project coordination, stakeholder management, communication, organization, and judgment rather than hands-on technical cybersecurity.
Summary Generated by Built In
Help organisations navigate cyber incidents when it matters most
Are you calm under pressure, confident making decisions, and able to communicate effectively with people at every level of an organisation?
We're looking for a Cyber Incident Manager to coordinate and manage cyber incidents from initial notification through to resolution. Whilst you'll work closely with technical specialists, this role is focused on project coordination, stakeholder management, communication, organisation and decision-making rather than hands-on technical cybersecurity.
You will become the central point of coordination during an incident, ensuring the right people are engaged, actions are progressing, stakeholders are informed, and clients receive an exceptional experience during what is often a challenging and stressful time.
This role is ideal for someone with strong organisational skills, professional confidence, excellent communication abilities and the judgement to assess information, make decisions and back themselves.
Location: Gold Coast/Brisbane
Location: Gold Coast/Brisbane
What You'll Be Doing
- Managing cyber incidents from triage through to resolution.
- Acting as the primary point of contact for clients during an incident.
- Coordinating technical specialists, investigators and support teams to ensure actions are completed.
- Leading incident calls and stakeholder meetings.
- Managing action plans, timelines, priorities and deliverables.
- Providing regular updates to clients, insurers, legal counsel and internal stakeholders.
- Translating technical information into clear business-focused communication.
- Working closely with executives and senior leaders to support decision making.
- Maintaining incident records, reports and documentation.
- Supporting lessons learned and continuous improvement activities.
- Building trusted relationships with clients and key stakeholders.
- Identifying risks, issues and opportunities for improvement throughout the incident lifecycle.
What We're Looking For
- Exceptional communication and stakeholder management skills.
- Confidence speaking with people at all levels, including CEOs, CFOs, General Managers, IT Managers and business owners.
- Strong decision-making skills and the confidence to make recommendations and stand behind them.
- Strong project coordination or project management skills.
- Excellent attention to detail and organisational capability.
- Ability to manage multiple priorities and competing deadlines.
- Strong written communication and report-writing skills.
- Professional judgement and problem-solving ability.
- Commitment to delivering an exceptional customer experience.
Highly Regarded
- Experience in incident management, project management, operations, client service, consulting or professional services environments.
- Experience coordinating complex projects or stakeholder groups.
- Cybersecurity knowledge is beneficial but not required.
- Experience working in insurance, legal, technology or risk-related industries.
Why You'll Love Working With Us
- Be part of a GLOBAL team (we have offices in the USA, UK and Australia)
- State of the art modern office
- Supportive team culture and modern office environment
- Opportunities to grow your skills and take on more responsibility
- Above award wages + performance bonuses
- Fun team events and a workplace that values your contribution
- No formal qualifications needed — we care more about your attitude, work ethic, and willingness to learn.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1200 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.Feeling like you need to tick every box before applying? We see things differently. In a rapidly scaling company like ours, ambition and the drive to learn count for more than a 'perfect' checklist. We're building the future of insurance, and that requires diverse talent eager to grow with us. If this role excites you and you're ready to make a significant impact, bring your unique background and let's build something great together.
Skills Required
- Exceptional communication and stakeholder management skills
- Confidence communicating with people at all organizational levels, including senior executives
- Strong decision-making skills and confidence making and supporting recommendations
- Strong project coordination or project management skills
- Excellent attention to detail and organizational capability
- Ability to manage multiple priorities and competing deadlines
- Strong written communication and report-writing skills
- Professional judgment and problem-solving ability
- Commitment to delivering an exceptional customer experience
- Experience in incident management, project management, operations, client service, consulting, or professional services environments
- Experience coordinating complex projects or stakeholder groups
- Cybersecurity knowledge
- Experience in insurance, legal, technology, or risk-related industries
- No formal qualifications required
CFC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CFC and has not been reviewed or approved by CFC.
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Strong & Reliable Incentives — Variable pay is positioned as a core part of total compensation, with a group‑wide annual bonus highlighted as a consistent feature. Expanding employee share ownership is described as enhancing overall rewards alongside bonuses.
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Healthcare Strength — Private medical insurance is provided, complemented by dental and optical cashback and a 24/7 employee assistance programme. These elements indicate comprehensive health coverage beyond standard medical plans.
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Leave & Time Off Breadth — Time away provisions include 25 days of holiday and paid volunteer time, signaling a broad approach to time off. Additional practices such as company social events support overall work–life rhythm, though they are not leave per se.
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The Company
What We Do
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
