Elfonze Technologies Pvt Ltd
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Cyber Data & Tech Risk Managed Services - Saviynt IAM Operations Senior Associate L3/Engineering
Cyber Data & Tech Risk Managed Services - Saviynt IAM Operations Senior Associate L3/Engineering
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The Role
Provides senior-level L3 engineering and production support for Saviynt IGA environments. Responsibilities include troubleshooting complex IAM incidents, configuring workflows, rules, analytics, connectors, APIs, and integrations; onboarding applications; conducting root-cause analysis; managing changes and vendor escalations; monitoring platform health; mentoring engineers; supporting major incidents; and improving automation, documentation, security, audit, and SLA performance.
Summary Generated by Built In
This is a remote position.
Cyber Data & Tech Risk Managed Services - Saviynt IAM Operations Senior Associate L3/Engineering Job Description
A career in our Cyber Managed Services will provide you the opportunity to solve our clients most critical business and data protection-related challenges. You will be part of a growing team driving strategic programs, data analytics, innovation, deals, cyber resiliency, response, and technical implementation activities. You will have access to not only the top Cybersecurity, Privacy, and Forensics professionals at PwC, but to our clients and industry analysts across the globe.
A career in our Advisory Acceleration Center is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process quality and delivery capability in support of client engagements. Our Acceleration Center team extends our leading Cyber Data & Tech Risk capabilities.
As a Cyber Data & Tech Risk Managed Services Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Share and collaborate effectively with others, creating a positive team spirit.
Identify and make suggestions for improvements when problems and/or opportunities arise.
Validate data and analysis for accuracy and relevance.
Follow risk management and compliance procedures.
Keep up to date with developments in my area of specialty
Communicate confidently in a clear, concise and articulate manner - verbally and in written form.
Seek opportunities to learn about the wider economy alongside the business models/corporate governance and/or regulatory environment of our clients.
Uphold the firm's code of ethics and business conduct.
Basic Qualifications:
Minimum Degree Required: Bachelor’s Degree
Minimum Years of Experience: 5-8 Years
Preferred Knowledge/Skills: Relevant experience in end-to-end L3 production support/Engineering for Saviynt Enterprise Identity Cloud / IGA, including identity lifecycle, access requests, certifications, application onboarding, analytics, workflows, rules, connectors, APIs, and platform administration.
Certification: Saviynt Certified IGA Professional certification(Preferred)
Demonstrates knowledge, leadership, and/or a proven record of success in the following areas:
• Deep hands-on experience supporting Saviynt IGA in complex enterprise environments, including advanced configuration, troubleshooting, and performance analysis.
• Expertise in identity lifecycle management, access requests, role management, SoD controls, campaigns, analytics, workflows, connection management, and application onboarding.
• Ability to diagnose and resolve complex provisioning, aggregation, reconciliation, certification, workflow, connector, API, and data-quality failures.
• Strong experience with Saviynt REST APIs, JSON, SQL, Saviynt analytics, rules, jobs, workflows, and automation.
• Own Severity 1 and Severity 2 incidents, lead technical bridges, perform root-cause analysis, define corrective and preventive actions, and drive problems to closure.
• Review complex changes, deployment plans, rollback plans, and production readiness; support release and change governance.
• Lead vendor escalations with complete evidence, logs, traces, reproducible steps, and business impact.
• Mentor L1/L2 engineers, review troubleshooting quality, improve knowledge articles and runbooks, and reduce repeat incidents.
• Monitor platform health, failed jobs, queues, connectors, integrations, and SLA trends; identify proactive remediation and automation opportunities.
• Support onboarding of authoritative sources and target applications, including schema mapping, account and entitlement rules, reconciliation, and validation.
Responsibilities:
• Act as the technical escalation point for complex Saviynt incidents, service requests, defects, and production changes.
• Lead end-to-end troubleshooting across Saviynt, source systems, target applications, databases, APIs, agents, and network dependencies.
• Perform detailed RCA for recurring or high-impact incidents and track corrective and preventive actions through completion.
• Design and implement advanced Saviynt configurations, workflows, rules, analytics, reports, campaigns, connectors, and API-based integrations.
• Manage application onboarding and change activities, including technical assessment, configuration, testing, deployment, rollback, and hypercare.
• Review L2 solutions and changes, provide technical guidance, and ensure adherence to security, audit, and operational standards.
• Coordinate with clients, application owners, infrastructure teams, and Saviynt support to restore service and resolve product defects.
• Drive automation, monitoring, knowledge management, and service-improvement initiatives to improve stability and SLA performance.
• Prepare and maintain architecture notes, support runbooks, operational procedures, known-error records, and audit evidence.
• Participate in on-call support and major incident management as required.
Tools Knowledge: Saviynt Enterprise Identity Cloud / IGA, Active Directory, REST APIs, Postman, SQL, MSSQL/Oracle, PowerShell, Java/Groovy concepts, Git, ServiceNow, Jira, Putty, WinSCP.
Skills Required
- Bachelor's degree
- 5-8 years of experience
- End-to-end L3 production support or engineering experience with Saviynt Enterprise Identity Cloud / IGA
- Hands-on experience with Saviynt identity lifecycle management, access requests, certifications, application onboarding, analytics, workflows, rules, connectors, APIs, and platform administration
- Experience troubleshooting provisioning, aggregation, reconciliation, certification, workflow, connector, API, and data-quality failures
- Experience with Saviynt REST APIs, JSON, SQL, analytics, rules, jobs, workflows, and automation
- Experience leading Severity 1 and Severity 2 incidents, technical bridges, root-cause analysis, and corrective and preventive actions
- Experience reviewing complex changes, deployment plans, rollback plans, production readiness, and release governance
- Experience with application onboarding, schema mapping, account and entitlement rules, reconciliation, and validation
- Saviynt Certified IGA Professional certification
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The Company
What We Do
Elfonze Technologies is a Bengaluru-based technology and engineering services company that helps organizations modernize enterprise operations. Its offerings include Oracle ERP and enterprise applications, cloud and DevOps services, digital transformation, product engineering, connected supply-chain solutions, AI platforms, cybersecurity, staff augmentation, and managed solutions. The company serves global clients through IT consulting, technology delivery, and specialized supply-chain expertise, emphasizing innovation, operational excellence, and business-process improvement.
