CX Technology Consultant

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The CX Technology Consultant is responsible for analysing, designing, programming, debugging, and modifying enhancements or new products used to deliver Conversational AI solutions, including Agentic AI.

As a member of the Conversational AI team, you will be responsible for providing strategic guidance and advisory to customers on best practice platform management using technologies such as Cognigy, Genesys, Salesforce, and other partner platforms as our portfolio expands.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as CX Technology Consultant you will be focused on:

• Working with stakeholders to ensure that all solutions are designed, developed and configured to deliver the intended business value.  

• Analysing customers functional and technical business requirements to make recommendations
• Creating technical diagrams, solution blueprints, implementation plans, and sales enablement materials. 
• Developing and enhancing the discovery and demo platform for team use, including integrations, and assist in development of rapid prototyping demonstrations. 
• Design and produce sales materials, including pitch decks and demonstration walkthroughs for customers which include industry-specific use cases
• Working with a wide variety of stakeholders and team members to provide Customers with thought leadership around potential improvements or technologies.  
• Work with product teams as the subject matter expert to relay client feedback and influence roadmap direction. 
• Facilitating training and coaching to enable other team members, including customers within the scope of projects. 
• Staying abreast of industry regulations, trends, competitive landscapes, and emerging technologies. 
• Creating and delivering regular updates to stakeholders regarding platform features and functionality
• Ability to work on complex issues where analysis and in-depth evaluation of variable factors is considered
• Ability to adhere to budgets, schedules, work plans, and performance requirements and escalate as required
• Excellent customer relationship building and management skills
• Strong verbal and written communication skills with a wide variety of stakeholders.
• Effective presentation skills with the ability to convey technical information across various levels.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Experience with Conversational AI platforms 
• 3+ years’ Development experience
• Proficient with modern DevOps Tools and utilities.  

• Strong financial management practices with a clear understanding of the relationship between costs, utilisation and project revenue.  
• Business acumen. 

Nice to have:

• Key vendor product knowledge (Cognigy). 
• Knowledge of competing product offerings. 

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.