Get ready for your next career adventure in sunny Valencia, Spain! ☀️
At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most exciting and fast-growing brands. Join our international community of passionate professionals, where personal and professional growth is essential.
Behind the brand.
Our client is an innovative and fast-growing company within the Fintech industry, helping customers manage their money and international payments in a simple and smarter way.
With a strong focus on technology, customer experience and making financial services more accessible, this is a great opportunity to join a modern international environment and become part of a growing team.
More details about the brand will be shared during the recruitment process.
A day in the life of.
As a Customer Experience Specialist, no two days are exactly the same. You'll be the first point of contact for customers, helping them with questions, solving issues and making sure they have the best possible experience.
From answering customer queries and troubleshooting problems to guiding users through the platform, you'll combine your communication skills with your problem-solving mindset.
You'll work closely with your team, learn more about the fintech industry and continuously look for ways to improve the customer experience.
It's a fast-paced environment where every interaction matters! 🚀
How you make an impact.
Providing professional and friendly support to customers
Answering questions and resolving customer issues
Guiding customers through the platform and available services
Troubleshooting and finding effective solutions
Making sure every customer interaction creates a positive experience
Working together with your team to improve processes and customer satisfaction
Continuously developing your product and fintech knowledge
What we value in you.
Native-level French and C1 level in English (any other language is a plus)
Clear and empathetic communication is crucial for effectively addressing user issues and guiding them through solutions
Strong analytical skills help in resolving account, listing, and transactional challenges, often under time-sensitive conditions
Ensuring accurate information, monitoring flagged content, and upholding community standards require a sharp eye for details
Flexibility is needed to manage diverse queries in a fast-paced environment with evolving needs
Working closely with colleagues to share insights and enhance support processes fosters a cohesive and effective support team
The extras you’ll love.
Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe
Breakfast and lunch on us – because fueling your day matters
Spanish health insurance – we've got your well-being covered
Free Spanish classes – unlock a new language and immerse yourself in the local culture
Career growth opportunities – take your skills to the next level with endless development paths
Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting
Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life
Join us for more than just a job—be part of an unforgettable journey!
Skills Required
- Native-level French proficiency
- C1-level English proficiency
- Clear and empathetic communication skills
- Strong analytical and problem-solving skills
- Attention to detail when handling information and flagged content
- Flexibility in a fast-paced, evolving environment
- Ability to collaborate effectively with colleagues
What We Do
weWow is a Valencia-based customer experience and business-process outsourcing company that builds multilingual support teams for fast-growing international brands. It combines international human talent with AI-first process design, automation, and operational ownership to reduce customer-service costs while improving quality and outcomes. The company presents itself as an outcomes-focused alternative to traditional seat-based outsourcing, serving customer operations across European markets with measurable results.
