The Role
Serve as first-line technical contact for clients: troubleshoot usability, API, import/export, campaign issues; manage client onboarding; collaborate with account managers; escalate to level 2 when needed to ensure timely technical resolution.
Summary Generated by Built In
D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
We are actively seeking talented and experienced CX Specialist for our growing CX department.
As a CX Specialist, you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.
Responsibilities:
- You are the first line of contact for all technical queries
- You will provide professional and understandable answers and solutions
- You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.
- You will take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.
- You will closely work with the account management team to resolve technical issues facing their clients on time and recognize where you need to escalate to the level 2 team.
Requirements
- Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
- 1–3 years of relevant experience in technical support, client onboarding, or integration roles.
- Exceptional problem-solving abilities with a focus on efficiency.
- Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
- Proactive attitude with a commitment to learning and professional growth.
- Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
- Collaborative mindset with the capacity to work independently and within a team.
- Working knowledge of SQL, Javascript, Databases, APIs, and HTML.
- Previous experience in technical support or integration roles, preferably in a client-facing capacity.
- Demonstrated history of successful client issue resolution.
- Graduation degree preferred in a relevant field such as Computer Science or IT.
- Proficiency in English is a must.
Benefits
Growth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company.
Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued.
Competitive Benefits: Enjoy a comprehensive benefits package.
D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
Skills Required
- Strong interpersonal skills with ability to work effectively with diverse clients and team members
- 1-3 years of relevant experience in technical support, client onboarding, or integration roles
- Exceptional problem-solving abilities with a focus on efficiency
- Effective verbal and written communication skills to engage stakeholders at all levels
- Proactive attitude with commitment to learning and professional growth
- Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment
- Collaborative mindset with capacity to work independently and within a team
- Working knowledge of SQL, Javascript, Databases, APIs, and HTML
- Previous experience in technical support or integration roles, preferably in a client-facing capacity
- Demonstrated history of successful client issue resolution
- Graduation degree preferred in a relevant field such as Computer Science or IT
- Proficiency in English
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The Company
What We Do
D·engage is a Customer Experience Data Platform that operates in digital marketing, aiming to enhance businesses' consumer interactions by generating highly personalized customer journeys from data to revenue.
