Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
Role & Responsibilities
Designs and implements system for quality management and continuous improvement of process or solutions for a business unit
Applies developed subject matter knowledge to solve common and complex business problems within established guidelines and recommends appropriate alternatives
Exercises independent judgment within generally defined policies to identify and select a solution
Communicates data and issue analysis to stakeholders. Provide tangible feedback and proposes changes to business processes and policies to improve quality and minimize risk of failures
Reviews audit and assessment results to identify trends and issues, perform root-cause analysis, develop recommendations for resolution and tract effectiveness of remedies
Continuously review, analyze, and improve processes to increase efficiency, reduce risk, and enhance service quality.
May act a sa team or project leader, providing direction to team activities and facilitates information validation and team decision making process
Provides guidance and mentoring to less experienced staff members
Incident Management
Ensure incidents are logged and recorded accurately with relevant details (e.g., time, impact, symptoms)
Coordinate rapid incident investigation, diagnosis, and resolution by engaging relevant technical teams
Ensure appropriate escalation of incidents that cannot be resolved within established timelines or SLAs
Ensure clear and consistent communication with stakeholders, including users, customers, and management, about incident status and resolution progress
Lead post-incident reviews for major incidents to identify lessons learned and improvement opportunities
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
Top Skills
What We Do
Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans. Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.
