The Role
The CX Enablement Manager will oversee projects from design to implementation, ensuring successful delivery by collaborating with clients and internal teams. Responsibilities include project management, progress monitoring, and proactive communication to enhance customer engagement using company solutions.
Summary Generated by Built In
D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
We are actively seeking a talented and experienced CX Enablement manager to oversee a wide variety of projects from conceptual design through implementation. You will have the chance to network with clients, vendors, and in-house personnel as well as form a dream team of experts for each project to maximize resources and efficiency. This position will work closely with network development, product, customer success teams to ensure successful delivery of projects.
Key Responsibilities
- Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
- Work closely with clients and their tech teams to fully integrate D·engage into their marketing tech stack.
- Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
- Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
- Analyze the platform usage requirements of the new customer and plan internal developments if needed
- Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis
- Maintain correct project time frames, estimates, and status reports
- Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
- Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.
Requirements
- Minimum 5 years of experience in the SaaS company, including onboarding the customer for on-premise and on-cloud software installations.
- Professional Project Management Certification from accredited institution preferred.
- Demonstrated understanding of Project Management processes, strategies, and method.
- Excellent time management and organizational skills and experience establishing guidelines in these areas for others.
- Strong sense of personal accountability regarding decision-making and supervising department teams.
- Experience working in a high-level collaborative environment and promoting a teamwork mentality.
- Managerial experience applying analytical thinking and problem-solving skills.
- Ability to predict challenges and seek to proactively head-off obstacles.
- Conversational English is a must.
- Experience in implementation of marketing communication channels and data structure is a plus.
Benefits
- Growth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company.
- Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued.
- Competitive Benefits: Enjoy a comprehensive benefits package.
D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
Skills Required
- Minimum 5 years of experience in the SaaS company
- Professional Project Management Certification from accredited institution
- Understanding of Project Management processes and strategies
- Excellent time management and organizational skills
- Managerial experience applying analytical thinking
- Conversational English proficiency
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The Company
What We Do
D·engage is a Customer Experience Data Platform that operates in digital marketing, aiming to enhance businesses' consumer interactions by generating highly personalized customer journeys from data to revenue.
