The Role
The CX Data Analyst will analyze customer data, build dashboards, report findings, and collaborate with teams to enhance customer experience.
Summary Generated by Built In
About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
Position Overview:
We’re looking for a CX Data Analyst who thrives on turning customer data into strategy and actionable measures. In this role, you’ll transform complex information into clear, actionable insights that shape decisions, improve operations, and elevate the customer experience. You’ll be part of a fast-moving, collaborative team that values curiosity, problem-solving, and making an impact.
This is your opportunity to help shape the way we make decisions, improve processes, and serve customers. You’ll have the tools, support, and autonomy to make an impact from day one.
Responsibilities
- Collect, clean, and validate data from multiple sources to ensure accuracy and completeness.
- Turn customer data into business insights, both reactive and predictive, build associated value cases and provide recommended actions to leadership
- Lead actions and follow-ups associated with insights, holding key stakeholders accountable
- Build and share regular and ad hoc dashboards and/or reports to track progress toward business goals
- Design interactive dashboards and deliver insights using tools like Power BI with the goal of automating reporting
- Drive continuous improvement across data quality and reporting
- Partner with cross-functional teams to deliver initiatives that enhance customer satisfaction.
- Build and maintain data and metric definition book
Requirements
- 3 - 5 years in service operations, analytics, business analysis or customer experience, consulting, or operations.
- Clear, concise verbal and written communication skills.
- Experience with data visualization tools (use and build) such as Power BI
- Strong problem-solving skills with attention to detail and accuracy.
- Ability to communicate complex findings in a clear, concise manner.
- Ability to influence and collaborate across multiple teams.
- Comfortable in a fast-paced, evolving environment. Go-getter and motivated
- Strong Microsoft Office skills: Salesforce.com experience is a plus
- Bachelor’s degree (or equivalent experience) preferred; MBA is a plus.
- Willingness to travel occasionally (2 - 3 nights/quarter).
Benefits
- Competitive base salary
- Tuition reimbursement
- PTO - 10 Paid Company Holidays
- Medical, vision, and dental insurance all begin day one of employment
- Short- and long-term, supplemental, and company-paid life insurance
- 401(k) retirement savings plan
Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Equal Opportunity Employer:
We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.
Quench is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
MS Office
Power BI
Salesforce
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The Company
What We Do
Quench is the brand that helps our growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including mineral-infused quenchWATER+, chewable ice, sparkling water, flavored water, and even coffee. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to tens of thousands of small businesses and to over half of the Fortune 500 organizations across the continent. Headquartered outside Philadelphia, PA, Quench is a subsidiary of Culligan.
