We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets.
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let's start with the role
Our team is growing fast, and we are looking for an experienced professional with local presence in the respective market, to take on and expand the CX Operations of our Betano brand in Brazil.
At Kaizen Gaming, the best customer experience is one of our top priorities and the end goal of everything we do. The Customer Experience (CX) team is responsible for evaluating the customer perception of our products and offering recommendations to the product development teams on how to meet or exceed our users’ expectations.
As a Customer Experience Coordinator you will:
- Collect and organize customer feedback through various communications channels, reviews, and social media
- Analyze customer feedback to create reports related to customers friction points and suggest proper solutions
- Ensure that feedback is categorized, prioritized, and shared with relevant departments for action
- Reproduce issues reported by our customers, analyze, communicate and follow up on key findings with various stakeholders
- Work closely with other divisions / teams to resolve customer pain points in an efficient way
- Proactively identify improvement areas to enhance customer experience and operational efficiency
- Identify pain points in current internal processes, products and tools and initiate solutions and process refinements
- Works as a project officer in order to deliver specific tasks assigned
- Monitoring competitive landscape, identify pain points and area for improvements
What you'll bring:
- At least 2 years of relevant professional experience;
- Excellent command of English language, both verbal & written. Latam Spanish is a plus
- Ability to process, analyze and synthesize data;
- Project management skills;
- Excellent communication skills and ability to influence senior stakeholders;
- Produce quality work in short timeframes
- Solid problem solving, with an exceptional ability to multitask and prioritize
- Ability to learn new concepts and technologies quickly
- Prior experience in the online gaming industry will be considered a strong asset.
Kaizen Gaming Perks
💸 Competitive salary package and bonus scheme;
🕑 Hybrid way of working;
👩⚕️ Private health insurance for you and your family;
💰 Monthly meal allowance;
🏃 A buddy will support you with your onboarding;
📚 Unlimited access to Udemy & continuous training for all your learning and development needs;
⭐Clear career paths and a developmental 360° feedback framework.
#LI-Hybrid
#LI-Promote
We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
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What We Do
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. Why work with us Tech the Ride | Our Adventure We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment. Pick #oneteam | Our Culture We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as #oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done. Level up | Our Growth We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach. Press Play on Potential! Join our #oneteam
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