We are looking for an experienced CX Success Consultant to join our ANZ team. This hands-on consulting role spans implementation, enablement, optimisation and value realisation across Verint’s customer experience solutions.
You may have worked within a contact centre or customer operations environment or delivered technology and application enablement into one. Either way, you understand the realities behind the metrics and know how to translate operational challenges into practical, sustainable outcomes.
You will join a global community of innovators helping some of the world’s leading organisations deliver tangible customer experience and productivity outcomes. We value collaboration, direct communication, continuous innovation, action and customer impact—and we offer meaningful opportunities to grow your expertise while doing work that matters.
ResponsibilitiesKey Responsibilities
In this role, you will:
- Deliver consulting engagements from onboarding and configuration through to rollout, hypercare and ongoing optimisation.
- Help customers adopt Verint capabilities and achieve measurable improvements in CX, workforce productivity and operational performance.
- Build trusted-advisor relationships with CX, customer operations, WFM, digital, technology and executive stakeholders.
- Lead discovery workshops, translate operational pain points into platform-led solutions and define success measures.
- Support AI, automation, analytics, knowledge management, unified desktop and broader CX transformation initiatives.
- Partner with Sales, Pre-Sales, Product, Renewal and Customer Success teams to shape solutions, support proposals and identify opportunities for additional value.
The role combines delivery, advisory and customer success. You will remain closely connected to customers while collaborating across Verint to ensure the solutions we propose can succeed operationally and continue delivering value over time.
What you will work onDepending on customer priorities and your expertise, your engagements may include:
- Workforce Management and workforce optimisation
- Conversational AI, agent assist, bots and automation
- Interaction analytics, dashboards and actionable insight
- Knowledge Management and Unified Desktop
CX strategy, adoption, change and value realisation
You bring 5+ years of experience in customer service, contact centres, customer operations, CX consulting or a related field.
You have hands-on experience using, owning, implementing or optimising CX technology-not only selling it.
You understand contact centre operations and metrics, workforce management, CX analytics, and AI or automation in service environments.
You have delivered or supported SaaS implementations and are comfortable owning customer-facing advisory and delivery outcomes.
You communicate confidently with technical, operational and executive stakeholders and can facilitate workshops that turn discussion into action.
You are commercially aware, data-driven and focused on adoption, measurable value and long-term customer success.
It would be an advantage if you also haveExperience with Verint or a comparable CX platform
Deep expertise in an industry sector and its regulatory environment
A background in enterprise contact centres, shared services, digital transformation, a centre of excellence, professional services or customer success
Practical experience using Verint applications to improve CX and generate insight
Why Verint?You will join a global community of innovators helping some of the world’s leading organisations deliver tangible customer experience and productivity outcomes. We value collaboration, direct communication, continuous innovation, action and customer impact—and we offer meaningful opportunities to grow your expertise while doing work that matters.
Ready to make an impact? If you are passionate about customer experience, enjoy turning complex operational challenges into practical solutions and want to help customers realise more value from their technology investments, we would like to hear from you.
About Us At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.Skills Required
- 5+ years of experience in customer service, contact centers, customer operations, CX consulting, or a related field
- Hands-on experience using, owning, implementing, or optimizing CX technology
- Understanding of contact center operations and metrics, workforce management, CX analytics, and AI or automation in service environments
- Experience delivering or supporting SaaS implementations
- Ability to own customer-facing advisory and delivery outcomes
- Confident communication with technical, operational, and executive stakeholders
- Workshop facilitation skills focused on turning discussions into action
- Commercial awareness, data-driven decision-making, and focus on adoption, measurable value, and long-term customer success
- Experience with Verint or a comparable CX platform
- Deep expertise in an industry sector and its regulatory environment
- Background in enterprise contact centers, shared services, digital transformation, a center of excellence, professional services, or customer success
- Practical experience using Verint applications to improve CX and generate insight
Verint Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verint and has not been reviewed or approved by Verint.
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Strong & Reliable Incentives — Feedback suggests incentive compensation for go-to-market roles is structured competitively, with attractive on-target earnings cited in sales. Variable or bonus pay appears to be part of the package in several tracks.
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Leave & Time Off Breadth — Feedback suggests paid time off and holidays are a strength, with generous PTO and personal holidays frequently highlighted. Flexible work schedules and remote/hybrid options further support time away and balance.
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Parental & Family Support — Employer materials highlight company-paid parental leave, adoption assistance, and fertility support. Feedback suggests these family-oriented programs are part of a comprehensive global offering.
Verint Insights
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
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