We are working with our partner, a well-establish KSA-based digital consultancy. We are looking for a KSA-based highly experienced and effective customer experience (CX) specialist consultant to work with us on an initial phase of our partner's engagement with a KSA government organisation.
The candidate must be available to start immediately. The daily rate on offer is $400/day, and the engagement will run for a minimum of 10 weeks
Candidates must be currently located in KSA, and have relevant authorisation to work without the need for sponsorship
Pay: $400/day
Both Arabic and English to professional standard
Location: Riyadh (Preferred)
Work Location: In person
The brief is essentially for a Senior CX Strategy & Architecture Lead to design and deliver a complete Customer Experience Research & Monitoring Framework for the client over a 10-week engagement.
The client wants to move beyond collecting customer feedback and build a structured, measurable CX management system that supports executive decision-making. The consultant will define how customer experience is measured, monitored, benchmarked and governed across the organisation.
The assignment is highly strategic but also hands-on. The consultant is expected to design the framework, engage stakeholders, map customer journeys, define KPIs, create governance structures and produce an implementation roadmap.
The consultant will be responsible for:
Creating a CX Research & Monitoring Framework
Defining customer segments and priority journeys
Designing quantitative and qualitative measurement approaches
Creating KPI and CSAT architectures
Mapping end-to-end customer journeys
Identifying moments that matter and friction points
Benchmarking the client against local, regional and international comparators
Designing governance, reporting and dashboard structures
Producing an execution roadmap for 2026-2027
Skills Required
- Highly experienced customer experience specialist consultant
- Available to start immediately
- Currently located in KSA
- Authorized to work without sponsorship
- Professional proficiency in both Arabic and English
- Located in Riyadh
What We Do
Lithe Transformation is a London-headquartered agile and digital transformation consultancy serving established private- and public-sector enterprises. It helps organizations improve product and service delivery, operate more efficiently, and become product-focused and responsive to market needs. Its services include bespoke transformation programs, advisory support, agile coaching, training, mentoring, AI engineering, workflow automation, digital strategy, and capability building across complex organizational change initiatives.
