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The Role
Lead business discovery, design scalable Salesforce solutions across Sales, Service, Marketing, and Data Clouds. Run workshops, translate requirements into architectures and user stories, guide delivery teams, support pre-sales, and mentor consultants.
Summary Generated by Built In
About Us:
From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.
Role Overview
We are seeking an experienced CX Business & Salesforce Solution Architect to lead business requirements, solution design, and delivery across Salesforce Sales Cloud, Marketing Cloud, Data Cloud, and customer experience initiatives.
This is a techno-functional leadership role requiring strong consulting, business analysis, and solution architecture capabilities. The successful candidate must be able to independently engage business stakeholders, facilitate workshops, understand customer and business processes, translate requirements into Salesforce solutions, and guide delivery teams through implementation.
Responsibilities:
Business & Solution Leadership
Solution Design & Governance
Requirements:
Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.
We regret only shortlisted candidates will be notified.
From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.
Role Overview
We are seeking an experienced CX Business & Salesforce Solution Architect to lead business requirements, solution design, and delivery across Salesforce Sales Cloud, Marketing Cloud, Data Cloud, and customer experience initiatives.
This is a techno-functional leadership role requiring strong consulting, business analysis, and solution architecture capabilities. The successful candidate must be able to independently engage business stakeholders, facilitate workshops, understand customer and business processes, translate requirements into Salesforce solutions, and guide delivery teams through implementation.
Responsibilities:
Business & Solution Leadership
- Lead client workshops, discovery sessions, and requirements gathering activities.
- Understand customer, sales, marketing, and service processes and identify improvement opportunities.
- Translate business requirements into user stories, process flows, functional designs, and solution architectures.
- Challenge and refine requirements to align with business objectives and Salesforce best practices.
- Act as the primary bridge between business stakeholders and technical teams.
Solution Design & Governance
- Design scalable solutions across Salesforce platforms.
- Define solution architecture, integrations, data models, customer journeys, and automation.
- Review and quality assure business requirements, functional designs, solution designs, and user stories.
- Provide technical leadership and guidance to developers and consultants.
- Support project estimation, planning, risk management, and delivery governance.
- Support solutioning, effort estimation, proposals, and client presentations.
- Mentor consultants and contribute to Salesforce capability development.
Requirements:
- Bachelor’s degree in a relevant field
- At least 10 years of experience in Salesforce consulting, solution architecture, or techno-functional roles
- Strong experience in at least two of the following Salesforce products: Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud
- Proven ability to independently lead workshops, discovery sessions, and requirements gathering
- Strong understanding of customer experience, CRM, customer journeys, lead management, sales, marketing, and service processes
- Experience translating business requirements into scalable Salesforce solutions
- Experience preparing or reviewing BRDs, FDDs, SDDs, user stories, and acceptance criteria
- Strong stakeholder management, communication, and consulting skills
- Experience leading project teams of at least five members
- Consulting or system integrator experience is preferred/advantageous
- Experience across Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud is a plus.
- Experience with Salesforce integrations and enterprise architecture, and supporting pre-sales, solutioning, and effort estimation is preferred
- Salesforce certifications relevant to Sales Cloud, Service Cloud, Marketing Cloud, or Data Cloud will be advantageous.
Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.
We regret only shortlisted candidates will be notified.
Skills Required
- Bachelor's degree in a relevant field
- At least 10 years of experience in Salesforce consulting, solution architecture, or techno-functional roles
- Strong experience in at least two of: Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud
- Proven ability to independently lead workshops, discovery sessions, and requirements gathering
- Strong understanding of customer experience, CRM, customer journeys, lead management, sales, marketing, and service processes
- Experience translating business requirements into scalable Salesforce solutions
- Experience preparing or reviewing BRDs, FDDs, SDDs, user stories, and acceptance criteria
- Strong stakeholder management, communication, and consulting skills
- Experience leading project teams of at least five members
- Consulting or system integrator experience
- Experience with Salesforce integrations and enterprise architecture; supporting pre-sales and solutioning
- Salesforce certifications relevant to Sales Cloud, Service Cloud, Marketing Cloud, or Data Cloud
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The Company
What We Do
Since 2005, ABeam Consulting has been a trusted 𝗥𝗲𝗮𝗹 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 to organizations across Southeast Asia (SEA), driving growth and innovative solutions through our comprehensive services. With a dedicated team of over 1,200 consultants and a robust presence in Singapore, Thailand, Malaysia, Indonesia and Vietnam, we are committed to helping businesses navigate today’s complex challenges. 𝗢𝘂𝗿 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: • 𝗦𝗔𝗣 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: Delivering expert SAP solutions to streamline processes and enhance business performance • 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: Empowering organizations to harness emerging technologies that drive innovation and sustainable growth • 𝗕𝗮𝗻𝗸𝗶𝗻𝗴 𝗮𝗻𝗱 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: Elevating operational efficiency and customer experience through advanced data analytics and digital solutions • 𝗔𝘂𝘁𝗼𝗺𝗼𝘁𝗶𝘃𝗲 𝗮𝗻𝗱 𝗠𝗮𝗻𝘂𝗳𝗮𝗰𝘁𝘂𝗿𝗶𝗻𝗴: Leading operational transformation with Industry 4.0 innovations that boost productivity and competitiveness With a deep understanding of SEA markets and access to a global network of expertise, we collaborate closely with our clients to deliver measurable results that fuel long-term success. Together, we can 𝗕𝘂𝗶𝗹𝗱 𝗕𝗲𝘆𝗼𝗻𝗱 𝗔𝘀 𝗢𝗻𝗲, effectively navigating complexities to create future-ready organizations.
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