CX Associate

Who are Heidi

Heidi is on a mission to halve the time it takes to deliver world-class care. 

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world. 

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

 We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we’re now powering more than 1 million consults every week.

With our most recent $16.6MM round of funding from leading VC firms, we’re geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge?

Therefore we’re hiring an Operations Analyst in New York City to support our constant efforts to scale and improve our Operations, Customer Success and Support verticals.

What you’ll do

• Make customers happy. Beyond all, you make our users' lives better.

• Fix inefficiencies when you run into them. We’re obsessed with developing exponentially scalable processes.

• Strike the right balance between proactiveness and reactiveness in an extremely fast paced environment.

• Empower our groups through onboarding, training and support processes to engage and activate clinicians.

• Develop scalable strategies to increase user engagement and satisfaction, fostering long-term relationships.

• Offer above-and-beyond support to our wonderful community of clinicians, learning the ins-and-outs of the product and intricacies of clinician workflows and proficiently handling support tickets at high velocity. 

What we look for

• You’ll need to be impeccably sharp, omnitalented and humble.

• You’ll bear the existential weight of the company as much as the founders & early employees.

• If you’re the right fit - you’ll love every moment of it.

• You’re looking for uncapped growth. You don't want to be limited by yearly promotion programs and the general lameness of the corporate world. Your ability to win defines the gradient of your growth.

• You studied Math/Physics/Chem/Eng or another analytical field of study.

• Obsessed with operations, scalability and efficiency.

• You’ve got a doer’s mentality - find a problem, own it, fix it.

• Strong intuition, creativity and common sense to lead complex projects.

Other things to know

• We’re in-person only, based out of our NY office. 

• Experience in healthcare is great, but not required.

Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships we want to hear from you.