CX Associate

About Nabis
Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology and our ultimate goal is to become the largest distributor of cannabis products in the world.

 WHY YOU'LL LOVE WORKING AT NABIS!

1. Competitive pay starting at $17 per hour, paid weekly.
2. You'll work at the fastest-growing cannabis startup!
3. Medical/Dental/Vision is offered to all full-time employees.
4. Well-rounded co-workers and teammates who are all striving towards the same goal. Nabis maintains a fun and energetic culture!

The Role
The CX Associate's primary role is to act as an extension of the Nabis operation, actively aligning the goals of our brands and retail partners with the day-to-day operation. The ideal candidate will be punctual, detail-oriented, empathetic and can communicate clearly and effectively. They will work well in customer service-related situations, as well as within the operation.

Responsibilities:

• Provide white glove support to both internal and external Nabis Partners, such as brands and retailers
• Support customer experience managers with ad-hoc projects
• General assistance of Operations Managers
• Execute several inbound and outbound calls, emails, chats
• Maintain response times, missed call rates, and other KPIs at a rate equivalent to or above the team’s average
• Monitor communications to help keep other departments informed and responsive
• Work with various internal and external stakeholders to champion partner needs and drive towards solutions that improve partner success
• Identify and escalate issues to the appropriate channels
  

Qualifications:

• Associate degree OR 2 years relevant work/customer service experience
• Ability to work occasional evening/weekend shifts
• Basic math skills
• Strong and timely communication across all platforms (phone, Front, Slack) and ability to choose the most effective kind per situation as well as correct grammar, spelling, and tone
• High level of patience and empathy for Nabis Partners
• Ability to communicate between departments with humility and understanding
• Experience with de-escalation and client retention
• Basic knowledge of payments/collection.
• Keen awareness and understanding
• Low ego
• Willingness to learn new software and platforms
• Adaptability
• Ability to multitask and take on more than one project at a time
• Cannabis experience is a plus
• Ability to pass pre-employment background check

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.