Senior Data Analyst (Customer Success)

Reposted 12 Hours Ago
Be an Early Applicant
Paris, Île-de-France
Hybrid
Senior level
Software
The Role
The CX Analyst will lead data strategy for Customer Success and Professional Services, focusing on analytics, data pipelines, and business partnerships to enhance customer retention and expansion.
Summary Generated by Built In
Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

We are seeking a Senior Data Analyst to join our GTM Analytics Team. In this role, you will own the data strategy that powers our global Customer Success & Professional Services organizations helping us understand customer health, predict risk, and drive retention and expansion across complex enterprise accounts. You’ll operate at the intersection of analytics, data engineering, and business strategy, partnering with CS leadership, Product, Finance, and Sales to ensure decisions are grounded in trusted, scalable data.

What you'll do

  • Executive & Operational Analytics

  • Own CS executive dashboards: customer health, churn risk, renewals, NRR, GRR, adoption, and expansionBuild advanced Pigment models and customer-level datasets for enterprise lifecycle analysisStandardize enterprise CS & PS metrics and definitions across teams and regions

  • Data Architecture & Automation

  • Design and maintain scalable data pipelines from Salesforce, Vitally, Pigment, FreshDesk, Skilljar, Netsuite, Gong and other tools in our stackPartner with Data Engineering on transformations (dbt, warehouse modeling)Drive internal usage & adoption of our Analyst & Modeler AI Agents Ensure data quality, governance, and documentation for all post-sales data assets

  • Strategic Business Partnership

  • Act as the analytics partner to CS & PS leadership and regional customer orgsAnswer high-impact questions like:What predicts churn in enterprise accounts?Where are our expansion opportunities?How does product adoption correlate to renewal outcomes?

  • Enablement & Self-Service

  • Build role-based reporting for CSMs, Managers, and ExecutivesTrain CS teams on how to use data in QBRs, account planning, and renewal strategyDrive adoption of data tools and insight-driven workflows

Who you are

  • Required Qualifications
  • 5–8+ years in Data Analytics, Analytics Engineering, or Business IntelligenceAdvanced SQL and experience with enterprise-scale data warehouses (Snowflake, BigQuery, Redshift)
  • Strong experience with SaaS metrics at scale (ARR, GRR, NRR, churn, expansion, usage)
  • Hands-on experience with BI tools (Looker, Tableau, Power BI, Mode, etc.)
  • Experience supporting enterprise CS or RevOps teams

  • Nice-to-Have
  • Pigment experience
  • Experience with Gainsight, Totango, Salesforce, Zendesk, Segment, Amplitude, or similardbt, Python, or analytics engineering background
  • Experience in B2B enterprise SaaS environments
  • Familiarity with complex renewal and account planning motions

  • What Success Looks Like
  • CS leadership relies on your insights for forecast, renewal, and expansion planning
  • Churn risk is visible 90+ days in advance
  • CSMs use your dashboards in every QBR
  • Data is trusted, consistent, and embedded in CS workflows

What we offer

  • Competitive package
  • Equity
  • Healthcare
  • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
  • High-end equipment (based on stock/availability) to do your work in the best conditions.
  • Hybrid remote policy

How we work

  • Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.
  • Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.
  • Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission.
  • Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment.

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.  All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability,  sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

Top Skills

BigQuery
Dbt
Freshdesk
Gong
Looker
Mode
Power BI
Python
Redshift
Salesforce
Skilljar
Snowflake
SQL
Tableau
Vitally
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The Company
HQ: Paris
187 Employees
Year Founded: 2019

What We Do

In a world moving at an incredibly fast pace, businesses have grown accustomed to change. Transforming their business model, pivoting their strategy, rethinking their go-to-market, the list goes on.

To enable these changes, they have also had to rethink the way they work.
Breaking down silos isn’t a best practice anymore. It’s a given.

And yet, when it comes to planning, little has changed. In fact, planning tools work the exact opposite way, reinforcing data and people silos, and preventing teams from working together toward their common goals.

As a result, planning is usually seen as a dreadful process.
But the truth is, planning drives strategy. It’s high time we serve it with the right tools.

Pigment is the business planning platform for fast-growing companies. Our mission is to help companies make better, faster decisions in a changing world, and drive revenue growth.
At Pigment we believe that:

✅ Real-time data informs better outcomes. Trim your sail, and make the best use of current winds.

✅ Reporting should be accurate, quick, and insightful.

✅ Planning should be simple, smooth, and delightful.

✅ Less time should be spent on data crunching, more time on bringing insights to the business.

✅ Collaboration should be at the heart of any planning process, so your organization works as one.

Book your demo today ? https://www.gopigment.com/contact

We’re hiring! Check out our offers: https://jobs.lever.co/pigment

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