Amartha is a technology company focused on creating shared prosperity by developing digital financial solutions for the grassroots economy. Founded in 2010 as a microfinance institution, Amartha connects rural, women-led micro-enterprises with affordable capital. Amartha is expanding as a tech company, building a microfinance ecosystem that connects to the growing digital economy through capital, investment, and payment services. By boosting the competitiveness of micro and small entrepreneurs, Amartha empowers women-led MSMEs, creates jobs, and fosters inclusive economic growth.
About the Role
Responsible for managing customer support and escalations across multiple channels, resolving customer issues and complaints, supporting First Layer Agents, providing product and service information, and analyzing customer feedback to improve service quality and overall customer experience.
Responsibilities
1. Answering questions about a company's products or services. Through Email all channels, and
serve First Layer Agents escalations.
2. Processing orders and transactions.
3. Resolving issues and troubleshooting technical problems.
4. Delivering information about a company's offerings.
5. Providing proactive First Layer Agents outreach.
6. Handling customer complaints, from case escalations..
7. Collecting and analyzing customer feedback.
Requirements
- Minimum 1 year of customer service, BPO, or related experience.
- Bachelor’s degree preferred; non-degree holders with 6–12 months of BPO experience may be considered.
- Strong customer service mindset and ability to handle different customer personalities and situations.
- Good written and verbal communication skills, including basic English proficiency and the ability to communicate effectively via chat and email.
- Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
- Basic knowledge of computers, internet, and social media, with a typing speed of 30–35 WPM.
- Willing to work in shifts and adapt to flexible working hours based on business requirements.
At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.
We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.
Skills Required
- Minimum 1 year of customer service, BPO, or related experience
- Bachelor's degree
- Non-degree holders may qualify with 6–12 months of BPO experience
- Strong customer service mindset and ability to handle varied customer personalities and situations
- Good written and verbal communication skills, including basic English proficiency
- Ability to communicate effectively through chat and email
- Ability to multitask and prioritize effectively in a fast-paced environment
- Basic knowledge of computers, internet, and social media
- Typing speed of 30–35 words per minute
- Willingness to work shifts and flexible hours based on business requirements
What We Do
We are a prosperity platform company to harmoniously build a strong economy from the grassroots in order to realize the grassroots communities of technology equity, inclusiveness and sustainability. We believe prosperity platform is the right solution to deliver high quality digital financial services and to bridge the gap that brings shared prosperity to the World. Amartha’s Team are highly compassionate people who are impatient to deliver their impacts to alleviate the sufferings of others. Working at Amartha means you are part of dynamic and compassionate team who make impact on daily basis. It means you sign up for a high-paced environment where everyone is taking part in achieving success and make other people happier. It also means you wake up every single day energized, and excited of what’s next to be done to help Indonesia and the world a more equitable and prosperous place to live for everyone. It means you feel special, as whatever you do with Amartha makes a dent in the universe, healing the world a day at a time. Working at Amartha means you are ready to help and alleviate each other, contribute your best with empathy and passion. As we go long miles, you need a team to achieve your success. Working at Amartha means you have made a conscious choice to embark on a journey to creating a less painful world. A journey that makes you feel good, that you have contributed to a meaningful work every single day. Join our impact mission! Check our career page now👉🏼 https://careers.amartha.com/
