CX Account Manager

Reposted 29 Days Ago
Be an Early Applicant
Hiring Remotely in Saudi Arabia
Remote
Entry level
Appliances
The Role
The Customer Experience Account Manager is responsible for revenue generation and customer service, focusing on building relationships and coordinating customer requests with various departments.
Summary Generated by Built In

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit!

The Customer Experience Account Manager 1 is responsible for both revenue and customer service and is directly responsible for generating revenue for assigned accounts and territories. Owns revenue opportunities from start to finish and is responsible for building and growing business relationships within their assigned accounts, channels and/or geographies. Equally important in the role is the customer experience day to day interactions with Panduit. The CEAM is the internal customer advocate for assigned accounts and geography and is responsible to coordinate across all functional departments to quickly resolve specific customer requests and needs, both stated and implied. The role provides transparency to customers on their orders and requests and provides preemptive solutions on significant matters impacting the customer experience. Key tasks include direct customer communication by a variety of channels, revenue generation, order management across the Panduit fulfillment chain, and information and exception management.

Work Shift Day (Saudi Arabia)

Panduit Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Panduit and has not been reviewed or approved by Panduit.

  • Healthcare Strength Healthcare coverage is broad, including medical, dental, vision, prescription drugs, telemedicine, FSA/HSA options, and employer‑paid life, short‑term disability, and long‑term disability, with optional add‑ons like critical illness and hospital indemnity. An Employee Assistance Program and related wellness resources are also highlighted, indicating robust support for physical and mental health.
  • Retirement Support Retirement offerings include a 401(k) with company match, which is consistently portrayed as a strong component of the package. Some materials also point to profit sharing, reinforcing long‑term financial support.
  • Leave & Time Off Breadth Time‑off programs span paid holidays, vacation and sick time, parental leave, volunteer time off, and urgent personal business days. Flexible schedules and telecommuting are noted for eligible roles, adding to work‑life support.

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The Company
HQ: Tinley Park, Illinois
4,160 Employees
Year Founded: 1955

What We Do

Panduit was born from innovation. In 1955, we launched our first product: Panduct Wiring Duct, a new invention that uniquely organized control panel wiring and allowed new wires to be added quickly and neatly. Since that time Panduit has introduced thousands of problem solving new products and remained committed to providing innovative electrical and network infrastructure solutions. Today, customers look to Panduit as a trusted advisor who works with them to address their most critical business challenges within their Data Center, Enterprise, and Industrial environments. Our proven reputation for quality and technology leadership coupled with a robust ecosystem of partners across the world enables Panduit to deliver comprehensive solutions that unify the physical infrastructure to help our customers achieve operational and financial goals.

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