CX Account Executive

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

This is an individual contributor position. You'll be joining an Enterprise Sales Team that focuses on customers with 500+ employees and you will be a key player in our new sales strategy for Freshworks CX products. You'll be responsible for identifying new CX opportunities, creating an end-to-end sales lifecycle, and selling the Freshworks CX suite of products to "new logo" customers in your territory.

Key Responsibilities

• Sell the CX Freshworks suite of products to "new logo" customers in your territory
• Identify new CX opportunities and create end-to-end sales lifecycle through direct and field outreach campaigns
• Collaborate with your Business Development Manager (BDM) to tier your accounts and prospect them via tailored and relevant outreach campaigns (social, email, and cold calling)
• Build, develop, and manage your sales pipeline
• Lead and communicate effectively with other departments, such as business development, marketing, and pre-sales, throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning

Qualifications

• Do you have 5-7+ years of experience in SaaS sales, including 3-5+ years experience in selling CX products (Customer Experience/Customer Services)? If yes, read on :) 
• Do you have experience in a new logo (hunting) sales role?
• Have you previously sold SaaS solutions?
• Have you used Meddic, Value Selling or other sales methodologies?
• Have you consistently achieved / overachieved on sales goals?
• Are you customer-oriented, with strong communication skills, high curiosity, and an eagerness to learn?

If you have answered "yes" to those questions, this job is perfect for you! 

Additional Information

These are some benefits you can expect from us in return:

• Company funded Private Medical Insurance (PMI)
• Company funded Medical Cash Plan
• Company funded Life Assurance, Income Protection & Critical Illness insurances
• Qualifying workplace pension scheme with company contribution of up to 6%
• Cycle-to-work scheme
• Enhanced Maternity Leave
• 25 days annual Paid-Time-Off (PTO) 
• Free yoga classes twice a week
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Long Service Awards
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.