Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
A Cvent System Administrator serves as a trusted advisor to clients and internal stakeholders, optimizing Cvent configurations to drive efficiency and achieve business objectives. They configure, maintain, and support Cvent while providing strategic consulting and best-practice recommendations — but do not manage logistics, source venues, or build event websites. This individual must be US-based and will provide support to multiple clients globally, working both independently and collaboratively across internal teams.
What You’ll Do
Strategic Consulting & Optimization
- Serve as Cvent SME; recommend optimal configurations to meet client goals
- Develop and maintain Cvent technology strategy
- Identify workflow efficiencies and best practices
- Consult on and implement change requests within agreed timeframes
- Assess and communicate impacts of new Cvent releases
System Configuration & Maintenance
- Configure Cvent modules for new implementations and ongoing optimization
- Manage system configuration: meeting request forms, libraries/data, workflows, roles/security, user licenses
- Diagram process requirements into configuration/workflow specs
Client Support & Communication
- Ensure goals, objectives, and SLAs are met
- Conduct new user and refresher training; maintain training materials
- Translate technical concepts for varied audiences
- Partner with Cvent on best practices for new implementations
Cross-Functional Collaboration
- Support internal teams needing meetings technology expertise
- Represent client needs across the organization; present as internal SME
- Manage multiple projects with competing deadlines
What We’re Looking For
- Hands-on Cvent admin/configuration experience required (not an end-user or planner role)
- 2–4 years in a client-facing technical/project management role
- Strong communication skills across organizational levels
- Business/technical analysis skills; able to lead teams without direct authority
- Thrives under pressure, juggling competing priorities
- Proficient in MS Office (Excel, Word, PowerPoint, Visio)
- Self-motivated, organized, accountable
- Remote role; travel <10%
Strongly Preferred
- Life Sciences/Pharma or Event Management experience
- Process-flow diagramming and efficiency improvement skills
- Ability to simplify complex concepts
- Bachelor's degree (Business, IT, or related) or equivalent experience
- API integration, data management, or workflow automation experience
Why This Role Matters
As a Cvent System Administrator, you'll be instrumental in helping our clients streamline their meeting operations, reduce costs, and improve user adoption — directly impacting their business success. You'll be a key strategic partner who transforms complex technical requirements into elegant, efficient solutions.
Location
United States
The US national base salary range for this position is from
$55,300.00 - $102,700.00The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Skills Required
- Advanced Cvent system administrator or implementation experience
- 2-4 years client-facing technical or project management experience
- Client-facing communication skills and ability to tailor messages to various organizational levels
- Business and/or technical analysis experience with requirements definition
- Ability to manage multiple competing priorities and work under pressure
- Expertise in MS Office productivity tools (Excel, Word, PowerPoint, Visio)
- Willingness to work virtually and travel less than 10% of the time
- Experience in Life Sciences and Pharmaceutical vertical
- Experience working in the Event Management industry
- Ability to diagram process flows and identify efficiency improvements
- Bachelor's degree in Business, IT, or related field (or equivalent experience)
- Experience with API integrations, data management, or workflow automation
American Express Global Business Travel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express Global Business Travel and has not been reviewed or approved by American Express Global Business Travel.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life, disability, and access to physician consultations in some cases. Emotional and mental-health resources are also highlighted, including counseling, crisis support, and webinars for employees and immediate families.
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Leave & Time Off Breadth — Time off and flexibility options are portrayed as broad, including PTO that combines vacation and sick time, with potential to purchase additional vacation in some locations. Flexible arrangements are described as available in parts of the organization, including remote work and options like part-time schedules, job sharing, and sabbaticals where supported.
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Retirement Support — Retirement support is positioned as available through locally competitive programs, including a U.S. 401(k) with employer matching after a service period. Ownership-related benefits are also present via an employee stock purchase plan offered in many countries.
American Express Global Business Travel Insights
What We Do
American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Our solutions include: Egencia: the leading software as service travel platform for small and medium-sized enterprises (SMEs). Ovation: the solution synonymous with high-touch travel service. The Neo Technology Group: a technology-focused team that builds cloud-based travel solutions. Meetings & Events: providing solutions for a single meeting or an entire meetings portfolio. Global Business Consulting: customized services to help clients optimize their travel program.
Why Work With Us
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. Ready to explore a career path? Start your journey with us - apply now!
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