Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.
We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.
What we do: We support more than 60,000 clients and process over 20 million declaration lines each year.
From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.
How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.
Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.
Why it matter: Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down.
CSG helps clients stay compliant, reduce risk and keep their supply chains moving.
At CSG, you will be part of a growing international organization that is improving how customs work gets done.
You will:
Work with experienced customs professionals and technology teams
Gain exposure to international trade and complex supply chains
Contribute to services that have a real impact on global commerce
This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.
Purpose of the PositionAs a Team Leader, you will be responsible for the day-to-day management of the data processing team, ensure timely clearance of import shipments, hold regular team meetings, make sure all procedures are adhered to at all times, training when required, plus manage all customer invoicing and any compliance issues.
Key Responsibilities:Lead the team by example and ensure all Company policies and processes are being adhered to as per their specific authorisations and mutually agreed SOP
Ensure our AEO standard is met and maintained in accordance with UKCS documented procedures
Participate in monthly operations team meeting to discuss outstanding issues and upcoming pipeline of new clients and contract expectations
Manage calls with clients, resolving issues/queries promptly
Allocate workload to the team ensuring daily and weekly targets are met to minimise month end workload
Provide cover to support absence of other team leaders, team members and Operations Manager
Responsible for issuing and dividing the daily tasks to the team
Mentoring and cross training in all accounts
Complete all monthly procedures for Customers/Management
Take over/resolve queries and issues to assist the team to achieve their targets and remain compliant as per HMRC guidelines
Assist with maintaining the Rota for out of hours cover (if applicable)
Holiday and absence authorisation and monitoring, carrying out return to work interviews, updating documentation and uploading to YouManage
Carry out effective 1-2-1 meetings and appraisals with the team
Stay abreast of changes in import and/or export laws
Request or compile necessary documentation to support your team
Advise customers on Customs-related matters
Confer with officials in various agencies to facilitate clearance of goods through Customs
Out of hours working as and when required
Participate in any project teams for client work, or process and other change improvements
Essential: A good level of numeracy and literacy to confidently present to colleagues
2+ years experience
Proficiency in ASM Sequoia software, CHIEF, CDS and Microsoft Office Suite
Strong communication and interpersonal skills; excellent organisational and multitasking abilities; detail-oriented with a commitment to accuracy; ability to work independently and as part of a team; customer-focused mindset and dedication to providing exceptional service; proactive and confident; completes personal goals (agreed with line manager)
Desirable: Relevant industry qualifications
Skills Required
- Minimum 2+ years experience in customs or related operations
- Proficiency in ASM Sequoia software
- Proficiency in CHIEF and CDS
- Proficiency in Microsoft Office Suite
- Good numeracy and literacy to confidently present to colleagues
- Strong communication, interpersonal, organisational and multitasking skills
- Customer-focused mindset and ability to advise customers on customs-related matters
- Ability to manage team duties: workload allocation, mentoring, appraisals, absence authorisation
- Willingness to work out of hours as required
- Relevant industry qualifications
What We Do
Empowering Global Trade CSG is the leading European provider of customs and trade solutions facilitating seamless cross-border operations through cutting-edge digital innovations and unmatched industry expertise. With a presence in all major European strategic locations and the most comprehensive service offering in the market, we deliver unparalleled value to our customers by enhancing their operational efficiency, optimizing duties and costs, ensuring regulatory compliance, and safeguarding their brand reputation amidst the ever-changing complexity of customs landscape. Backed by a team of over 1700 dedicated customs professionals, we ensure our clients' goods can cross borders with minimal risk and maximum efficiency without hassle or delay.
