Join our Distribution team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.
Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
Position: Customization Operations Supervisor
Department: Operations
Work Location: Arlington, TN, 100% Onsite
Hours: Monday-Friday, 6am-2:30pm (ability to work a varied shift as needed including weekends)
What you will be doing:
The Customization Operations Supervisor oversees daily production, ensuring high-quality output and adherence to deadlines. Key responsibilities include managing staff, optimizing machine utilization (laser, printing), enforcing quality control, maintaining safety standards, and troubleshooting technical issues to meet customized order specifications.
Key Operational Responsibilities:
- Production Management: Overseeing daily workflow to meet print, engraving, and finishing deadlines, including handling high-volume or specialized customization requests.
- Quality Control & Inspection: Developing and monitoring quality control standards to inspect output for accuracy, color consistency, and precision, reducing waste.
- Equipment & Maintenance: Managing, calibrating, and performing preventative maintenance on printing presses and engraving machines to prevent downtime.
- Job Scheduling & Workflow: Prioritizing work orders and scheduling staff to maximize machine efficiency and meet customer demands.
- Process Improvement: Analyzing workflow and implementing improvements to enhance efficiency and reduce production bottlenecks.
- Team Leadership: Training, coaching, and evaluating production personnel on equipment usage, SOPs, and safety protocols.
- Safety Compliance: Enforcing health and safety regulations to maintain a safe working environment.
- Troubleshooting: Resolving technical malfunctions and assisting operators with complex, non-routine tasks.
- Inventory Control: Managing inventory levels for materials, inks, and engraving supplies.
- Reporting: Preparing production, performance, and progress reports for management.
- Liaison: Communicating with design and customer service teams to ensure custom specifications are met.
Skills needed to be successful in this role:
- Demonstrates a strong connection to the broader organization and a clear understanding of their role within it, prioritizing enterprise goals over personal or local interests.
- Participates effectively in diverse team roles and helps establish and communicate clear goals, expectations, and responsibilities.
- Maintains focus on key outcomes, is motivated by achievement, and shows persistence and follow‑through until objectives are accomplished.
- Builds and sustains productive, trust‑based relationships; initiates connections readily and leverages them to support business needs.
- Identifies issues proactively, analyzes problems effectively, and makes timely decisions rooted in sound judgment.
- Exhibits strong organizational, planning, and time‑management skills to navigate competing priorities efficiently.
- Understands the formal and informal structures, processes, and policies that guide the organization and uses this awareness to drive results.
- Embraces change with a positive mindset and adjusts behaviors or approaches as needed to support evolving organizational objectives.
- Values continuous information exchange and actively seeks insights from diverse sources to inform decisions and maintain a competitive edge.
Minimum Qualifications:
- High School diploma or GED
- 2+ Years of experience in supply chain/operations including experience in logistics and transportation, inventory management, distribution and manufacturing.
- Knowledge of Outlook, Word, PowerPoint and Excel
- Ability to pick up to 50 pounds
- Ability to stand/walk for extended periods of time and ability to work in a warehouse environment
- Must be able to work 40 hours per week, Monday through Friday, weekends as needed
- Authorized to work in the United States on a full-time basis
Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.
Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.
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For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.
Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.
Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.
At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.
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What We Do
Look around your home, and you'll find us everywhere: In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
