Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Job DescriptionJoin a critical and time-sensitive Technical / Non-Technical supportservices thathandles both inbound and outbound calls. To achieve excellent standards of customer service and satisfaction through effective personal customer relations skills. Lead, coach and motivate the team to deliver departmental KPI's, targets and objectives.Roles & Responsibilities:Obtain and evaluate all relevant data to handle complaints and inquiries
Record details of comments, inquiries, complaints, and actions taken
Manage administration, communication and coordination with internal departments
Flexible and willing to work on shifts – 24/7 customer support
Lead and motivate a Contact Centre team to optimum performance levels to achieve agreed targets contributing to the company's objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues according to the company's policies and procedures.
Conduct development reviews and recommend training and development plans.
Deliver all departmental KPI's, achieving set targets and objectives within the inbound, all ancillary areas, outsource and overflow services.
Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency.
Build effective relationships with other teams and departments. Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Performs other duties as assigned.
QualificationsBachelor’s degree in computer science or any relevant science field
8 to 9 years of experience in Customer Support or Multi-Lingual Campaigns
People Management skills
Good working knowledgeof MS Office tools
MS Excel - Advanced
MS PowerPoint – Advanced
Power BI – Nice to have
Multi-Lingual ability is a must
English: Excellent verbal and written communication skill
Hindi: Excellent verbal communication skill
Kannada/Tamil: Excellent verbal communication skill
Any other Indian regional language knowledge is a nice to have
Qualifications
Bachelor’s degree in computer science or any relevant science field
Additional Information
8-10 Years of Experience
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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