Stellantis Customer Operations team within the Software organization is seeking a skilled Data Analyst – Customer Voice to transform raw, unstructured customer feedback into actionable insights that improve the Connected Customer Experience. This role is responsible for deeply analyzing customer sentiment across multiple feedback channels—including surveys, app store reviews, support tickets, and call recordings—and translating those insights into meaningful escalations, recommendations, and product improvements. The ideal candidate is a detail oriented analyst who is passionate about understanding customer pain points and collaborating with cross functional teams to drive measurable impact on product experience, subscription revenue, and customer retention.
Primary Responsibilities:
- Lead comprehensive analysis of customer feedback across all channels, developing dashboards, reports, and data models that identify sentiment trends, emerging issues, outliers, new ideas, and experience gaps.
- Serve as a central point of expertise for customer voice analytics, partnering with global counterparts to align methodologies, share insights, and raise awareness of critical themes requiring escalation.
- Continuously integrate new feedback sources into the analysis ecosystem, ensuring a holistic and up to date view of customer sentiment and behavior.
- Collaborate closely with Product Management, Business Management, Product Development, Operations, and Marketing to translate insights into clear recommendations that shape product enhancements, new feature opportunities, and customer centric strategies.
- Participate in cross functional discussions to evaluate new concepts and assess customer impact and feasibility based on data driven insights.
- Prepare clear, compelling presentations and executive level summaries that effectively communicate findings, trends, and recommendations to leadership and partner teams.
Preferred Qualifications
Basic Qualifications:
- A Bachelor’s degree in Computer Science, Data Science or another related field
- Minimum 5 years of overall experience
- Proficient in analytics tools such as Excel (Pivot Tables, V-Lookup, Macros, PowerPivot, advanced functions/formulas), SQL, Python or similar
- Working knowledge of Power BI, Qualtrics, and/or other VoC platforms.
- Working knowledge of ticket management and collaboration tools such as ServiceNow, Jira, Confluence
- Proficient in MS-PowerPoint with strong presentation and storytelling skills to translate complex data into simple, compelling narratives.
- Excellent project management, problem solving, and critical thinking skills
Preferred Qualification:
- Master’s Degree
- Experience working as Customer Voice Data Analyst with knowledge of connected services products and features at an Automotive Telematics Program
- AI skills for customer voice analysis such as Natural Language Processing (NLP), Machine Learning (ML), Generative AI or similar will be a huge plus
- Skills to build dashboard and automate reports
Stellantis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stellantis and has not been reviewed or approved by Stellantis.
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Pay Growth & Progression — Contract-driven increases lifted hourly wages roughly 25% over 4.5 years and restored cost-of-living adjustments, pushing top rates near $42 per hour by the end of the agreement. Union hourly positions appear to have benefited most since the 2023 deal.
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Affordable Benefits — UAW-represented hourly workers pay no premiums and about 3% of total healthcare costs while receiving comprehensive medical, dental, vision, and wellness coverage. This creates materially lower out-of-pocket costs for represented hourly roles.
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Retirement Support — Post-2007 hourly hires receive a 10% employer 401(k) contribution and legacy workers saw defined-benefit improvements with retiree bonuses. Salaried roles also cite a 401(k) with employer match and contribution up to a maximum of 8%.
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Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.
