What You'll Do:
- Customer Success Directors represent the primary point of contact from Coupa to customers after customer go-live. As such, they provide three critical functions:
- Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.
- Provide communication to customers regarding Coupa, new product capabilities and other critical information.
- Specific goals center on the following:
- Customer success, value identification and measurement
- Customer referenceability
- Customer renewal and growth of annual contract value.
- Customer solution expansion
- Participate in customer value framework workshops
- Develop and drive value plan
- Conduct scheduled customer check-ins
- Drive periodic business/value reviews
- Manage renewals
- Monitor customer performance.
- Manage customer relationships
- Establish role as trusted advisor
- Coordinate Coupa internal resources as needed
- Share best practices ideas, product information, and relevant Coupa news
- Support/drive customer campaigns
What You Will Bring to Coupa:
- Strong P2P or S2C domain expertise
- Strong background in customer / client management.
- Entrepreneurial Attitude
- Negotiation Skills
- Experience with demonstrated success in the following:
- Managing client expectations
- Developing and maintaining executive relationships and associated influencing strategies
- Project management including managing disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
- Strong organizational and data analytic skills
- Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.
- Background in software and SaaS solutions is a plus.
- Minimum bachelor’s degree required – master’s degree a plus.
Top Skills
What the Team is Saying
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
