Customer Training Specialist

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

The Customer Training Specialist is responsible for delivering impactful learning experiences that set customers up for long-term success with Qualia. This role supports onboarding, customer success, and training enablement efforts across the customer journey — from live team training sessions and repeatable webinars to structured curriculum design and onsite, in-person engagements with enterprise customers. You'll also help launch a Train-the-Trainer program, empowering customer admins to train their teams internally for long-term scale.

This role blends strong presentation and facilitation skills with an ability to think proactively, build repeatable processes, collaborate across teams, and represent Qualia professionally in front of enterprise stakeholders. Expect regular travel (up to 50%) to lead full-day, onsite training at customer offices.

• Deliver engaging, product-focused training sessions to customer teams during and after onboarding
• Develop and maintain structured curriculum outlines tailored to various personas and training formats
• Coordinate with Onboarding, Professional Services  and Customer Success teams to align training content with client needs and implementation timelines
• Design and deliver webinar-style trainings to address recurring customer questions in a scalable format
• Design and deliver virtual classroom training tailored to various personas
• Launch and manage a Train-the-Trainer certification program to enable power users to onboard others at their organization
• Serve as a subject matter expert in Qualia’s product to confidently lead training across all customer tiers
• Track training activity, attendance, and customer feedback to continuously improve delivery and content

• 3–6 years of experience in the title industry, including hands-on administration of a title production system — Qualia experience strongly preferred, though experience with another platform may be acceptable
• Experience training or onboarding new employees or system users as part of a broader operational role (e.g., Title Operations Manager, System Administrator, or an experienced Escrow Officer who has led onboarding or training in addition to core escrow duties — escrow experience alone is likely not sufficient)
• Working knowledge of title-company operations, with an understanding of how different roles and functions (escrow, title, closing, accounting) use a title production platform day-to-day
• The professionalism, communication skill, critical thinking, and executive presence to lead full-day, onsite training sessions for enterprise customers
• Proven ability to facilitate engaging live and virtual training sessions for diverse audiences
• Willingness and ability to travel up to 50% of the time for onsite customer training, internal meetings, and business needs
• Excellent communication and presentation skills, with comfort leading both small and large groups
• Passion for helping others learn and succeed through clear instruction, empathy, and continuous improvement

While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

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