Customer Training Specialist

We are looking for a proactive and people-oriented Customer Training Specialist to join our Customer Success team. In this role, you will be responsible for driving successful product adoption and usage by end users, primarily vessel crews and masters, through training, relationship-building, and continuous feedback loops. You will work closely with our Customer Success Managers, who handle the office-side stakeholders, to ensure vessel-side users are effectively onboarded, engaged, and empowered to get value from our platform.

This is a junior-level role, ideal for someone with strong communication skills, a hands-on approach, and a passion for creating impactful user experiences. 

Responsibilities:

• Conduct onboarding and training sessions with vessel crews and masters to ensure correct product usage.
• Keep track of crew changes and timelines to make sure onboard crew remains trained. 
• Build trusted relationships with end users to promote continuous engagement and feedback.
• Track and support product adoption across vessels, proactively addressing usage gaps or issues. Monitor training effectiveness and user health metrics, and iterate accordingly.
• Coordinate with CSMs and the product team to relay user feedback and suggest improvements.
• Develop user-facing training content, guides, and FAQs tailored to different roles onboard.
• Schedule and lead remote or in-person enablement activities across customer fleets.
• Be a champion of the end user, ensuring their voice is heard internally and reflected in how we deliver value.

Requirements

• Strong interpersonal and communication skills, with the ability to build rapport quickly.
• Organized, responsive, and capable of managing multiple training tracks in parallel.
• Ability to simplify complex topics and tailor messaging to different user personas.
• Fluent in English; other languages a plus due to our global customer base.
• Willingness to occasionally travel to customer sites or vessels if needed.
• Comfort working with maritime or operational users is a strong plus (but not required).
• Experience in training, onboarding, or user-facing roles is a plus. 

If you're passionate about creating intuitive, supportive experiences for end users and want to be part of a team shaping the future of maritime safety and efficiency, we encourage you to apply.