At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
JOB FAMILY SUMMARY:
Provides software training and implementation support to new Mindbody customers. Coaches clients throughout the initial implementation of their Mindbody software to reach their goals. Recommends and/or helps implement other value-added services available through Mindbody.
JOB SUMMARY:
The Customer Training Specialist is responsible for creating, developing, and executing content for external customer trainings, including franchisee. This position will work with department stakeholders to identify training needs and monitor the effectiveness of internal training resources for customers at various touchpoints. This role develops and executes actionable training programs. The Customer Training Specialist ensures that learning objectives are met, aligning programs with business strategy to drive revenue.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree or equivalent experience in Education or Instructional design
• 2-3 years’ experience with Customer Service in a SAAS business
• 1+ years’ experience with training or certification creative and delivery
• Excellent written and verbal communication skills, including creating and delivering presentations/trainings to audiences live or virtually
• Extreme attention to detail and organizational skills
• Exceptionally self-motivated and directed with an ability to learn quickly and autonomously
• Demonstrates a sense of urgency and takes initiative
• Experienced in measuring complete program effectiveness
• Tendency to think outside the box and develop solutions that may not be immediately obvious
• Skilled at building traction with online education programs
• Excellent professionalism and an energetic positive attitude displayed
• Knowledge of adult learning styles, principals, and methodologies
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Bring best practices to ensure innovative content delivery methods
• Align content to business strategy and outcomes for Franchisees, Data Owner Transfers, and customers seeking refresher trainings
• Develop unique proposition for all education programs
• Create and execute educational content and opportunities aligned with business objectives
• Deliver high quality virtual training curriculum for Franchisees, Data Owner Transfers, and customers seeking refresher trainings
• Develop and write educational content, aligned with customer and business trends to meet revenue
objectives
JOB DESCRIPTION
• Develop and pilot new ways to deliver education experiences, with a goal of growing and scaling education to reach more individuals
• Build productive working relationships with internal teams, customers, external partners, vendors, and management
• Leverage data/analytics to make decisions on new content development
• Works closely with cross-functional teams to identify educational needs and coordinate new content development
• Responsible for content health, keeping it up to date and relevant
• Assess and documents performance of customers and team throughout educational programs
• All other duties as assigned
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
Skills Required
- Bachelor's degree or equivalent experience in Education or Instructional design
- 2-3 years' experience with Customer Service in a SAAS business
- 1+ years' experience with training or certification creative and delivery
- Excellent written and verbal communication skills
- Knowledge of adult learning styles, principals, and methodologies
What We Do
Mindbody believes all people, everywhere deserve to realize their most well self. Everything we do—every product, every support call, every line of code—is focused on bringing those moments of connection and renewal to life. We connect Mindbody wellness professionals around the world, with millions of people seeking transformative experiences. The meaning of ‘wellness’ has evolved significantly over the last century. Wellness is now a holistic concept, encompassing all aspects of a person’s wellbeing. In championing inclusion, diversity and access throughout everything we do, we’re able to produce innovative and intuitive solutions for wellness seekers and providers, regardless of where they are on their wellness journey. Mindbody is based in San Luis Obispo, CA, with satellite offices in India, Australia, and the United Kingdom. Team members also work remotely across the globe. For more information, visit our company site at company.mindbodyonline.com or our career site at company.mindbodyonline.com/careers. Mission: We help people lead healthier, happier lives by connecting the world to wellness.
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