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The Role
The Training Specialist will deliver training sessions to new users, create training documentation, and design scalable training processes for accounting firms.
Summary Generated by Built In
Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
Discover the steps we took to create a discrimination-free hiring process.
⭐ Join Regate by Qonto, as a Training Specialist and play a crucial role in onboarding and training of accounting firms. Your mission will be to ensure our users master our product in record time and driving the adoption of our innovative platform, through engaging and effective training programs. You'll be part of building this training department, shaping and improving our onboarding experience for accountants and users.
You will join the training team composed of 3 people led by Aline (Training Team Lead).
👩💻🧑💻 As a Training Specialist for our Regate Business Unit, you will:
• Deliver 15 high-quality training sessions per week (60-90 minutes each) to our new users, with a focus on accountants, ensuring they fully understand and can leverage Regate's features.
• Create and maintain comprehensive training documentation adapted to different user personas and needs.
• Design and implement scalable training processes to support our growing customer base.
• Stay up-to-date with product updates and new features, incorporating them into training materials.
• Collaborate closely with the CSM team and Product team to gather feedback and continuously improve the training experience and our overall product.
🤔 What you can expect:
• Market/Team Context: You'll join a growing team of two training specialists within our Customer Success department of 12 CSMs. As we rapidly expand and add more customers, you'll have the opportunity to build and shape our training programs.
• Methodologies: We believe in a hands-on approach to training, combining theoretical knowledge with practical exercises to ensure our users get the most out of our product. You'll have the freedom to experiment with different training methods and contribute to establishing best practices.
• Impact: Your work will directly influence how quickly and effectively our customers adopt our product, contributing to their success and satisfaction.
• Team Structure: You'll work closely with our Customer Success Managers, who handle post-sale relationships, while Support teams manage daily technical questions. This allows you to focus on delivering impactful training sessions and creating valuable content.
🤝 About your future team
You'll be part of a department that's currently being built, offering you the unique opportunity to have a high level of impact and ownership. You'll be at the heart of our product strategy, working closely with various teams including CSM, Account Managers, Product, and Customer Care to ensure our users' success.
You will be guided by experienced managers like Jacques or Enguerrand, who bring a wealth of knowledge in customer success and strategic client management. They are committed to fostering a supportive environment that encourages growth and excellence.
🏅 About You
• Training expertise: You have demonstrated experience delivering technical training to diverse audiences and can explain complex concepts in simple terms.
• Content creation: You excel at creating clear, engaging training materials and documentation adapted to different learning styles and needs
• Organizational skills: You can manage multiple training sessions while maintaining high-quality standards and meeting preparation deadlines
• Communication: You have excellent verbal and written communication skills in French, with perfect spelling and grammar.
• Customer orientation: You have a strong customer-first mindset and can adapt your approach based on user feedback and needs
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
🎁 Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Tailor-made remote work policy depending on the job you apply for and where you live;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.
💬 Our hiring process:
- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
Find more information about our interview process on our careers website.
On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞
To learn more about us:
Qonto's Blog | Les Échos I L'Usine Digitale | Courrier Cadres
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Top Skills
Bookkeeping
Invoicing
Online Business Account
Spend Management Tools
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The Company
What We Do
Qonto is the leading European business finance solution. It simplifies everything from everyday banking and financing, to bookkeeping and spend management. Qonto energizes SMEs and freelancers so that they can achieve more. A few figures about Qonto: - Alexandre Prot and Steve Anavi launched Qonto in July 2017 - Qonto’s international team is growing fast and we are actively hiring! - Hundreds of thousands of customers in Europe are already using Qonto - €622m raised with VCs and business angels including Valar, Alven, the European Investment Bank, Tencent, DST Global, Tiger Global, TCV, Alkeon, Eurazeo, KKR, Insight Partners, Exor Seeds and Gaingels. Legal Notice: 🇪🇺 https://legal.qonto.com/en 🇫🇷 https://legal.qonto.com/fr 🇩🇪 https://qonto.com/de/imprint 🇪🇸 https://legal.qonto.com/es 🇮🇹 https://legal.qonto.com/it
