Customer Training Manager (m/f/d)

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people.

We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,500+ care facilities trust voize, and over 100,000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.

As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

As an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow.

• Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups.

• Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.

• Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.

• Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement.

• Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.

• Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site.

• Proven experience in Train the Trainer programs, particularly with large groups

• Strong communication and presentation skills, able to engage and motivate users

• Experience in training professionals, ideally in the healthcare or caregiving sector

• Passion for technology adoption and empowering others to embrace change

• Fluent in German (C2), with good knowledge of English

• Willingness to travel 2–3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel

• Proactive problem solver: You anticipate challenges and surface solutions early.

• Fast-paced learner: You thrive in dynamic environments and adapt quickly.

• Ownership mentality: You take full accountability for customer outcomes.

• Collaborative spirit: You partner across teams to drive collective impact.

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

• You decide when you work best, that means flexible working hours and a good hybrid set-up.

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!