The Crown Is Yours
As a Customer Trading Analyst, you'll immerse yourself in a fast-paced environment, analyzing customer data and monitoring performance metrics to drive impactful decisions. In this role, you will collaborate closely with the Trading team, tracking real-time betting activity and identifying trends to ensure precision and agility. By building detailed customer profiles with advanced tools, you'll play a key role in optimizing strategies and enhancing our competitive edge.
What You'll Do
- Conduct in-depth analysis of customers, examining daily, weekly, and monthly reports to identify notable trends and behaviors.
- Monitor bets in real-time and collaborate closely with the trading team for swift decision-making.
- Resolve customer inquiries and limits-related issues via email and Zendesk support.
- Escalate outstanding cases and significant trends to senior team members for further action.
- Monitor hourly performance metrics, promptly identifying top performers while upholding quality standards.
- Create comprehensive customer profiles by utilizing both internal and external tools, considering multiple aspects of customer behavior and activity.
- Provide crucial support to sports traders, supplying real-time insights to enhance their decision-making processes in the dynamic betting and trading landscape.
What You'll Bring
- Adaptability to work varied shifts in alignment with the dynamic demands of the role.
- Proficiency in English (C1/C2), ensuring clear and effective communication.
- In-depth understanding of sports betting and comprehensive knowledge of the global sports calendar.
- Expertise in Microsoft Excel, with an ability to conduct precise data analysis and create insightful reporting.
- Outstanding communication and organizational skills, enabling the seamless relay of critical business information.
- Previous experience in a similar role is considered a plus.
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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
Top Skills
What the Team is Saying
What We Do
It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players.
We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Why Work With Us
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
