Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary:
The Customer Technology Support Representative will provide technical support to Gordon Food Service internal and external customers on sales and customer facing applications.
What you will do:
- Provide technical and how to support via telephone, email, instant message, etc.
- Provide solutions to issues concerning training, program malfunction or technology application with an emphasis on key product segments.
- Provide 2nd and 3rd level support activity on specific applications.
- Enter call information into call tracking software efficiently and accurately.
- Mentor other Call Center staff on areas of specialty as appropriate.
- Provide external application support as applicable.
- Provide "how to" support for business and customer applications.
- Provide back up support and take overflow calls for the Customer Service Department.
- Performs other duties as assigned.
When you will work:
- Monday through Friday, 9:00am - 6:00pm.
- Weekly after hours on call rotation once every 6 weeks.
- Hybrid Work Schedule: 4 days in office, 1 day from home.
What you'll bring to the table:
- High School Diploma/Equivalent required.
- Bachelor Degree in Computer Science, Business or related field preferred.
- One to three years previous customer facing experience or an equivalent combination of education, training, and experience. In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.
- Excellent customer service skills.
- Understand Web Based Customer Facing Technology.
- Demonstrate excellent written, verbal, and communication skills.
- Ability to multi task, prioritize and work efficiently.
- Ability to collaborate in a team environment and independently.
- Understands the principal and process for providing excellent customer service, including customer needs assessment.
- Ability to resolve and troubleshoot technical issues for external and internal customers.
- Understands units of measurements and general mathematics skills.
- Knowledge of Unified User Management Software.
- Knowledge of mobile technology: Android and Apple devices, iOS and O/S.
- Provide After Hour Support.
- Advance knowledge of Google Chrome, Mozilla FireFox, Microsoft Internet Explorer, and Apple Safari.
- 10 key data entry.
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.
Skills Required
- High school diploma or equivalent
- One to three years of previous customer-facing experience or equivalent education, training, and experience
- Excellent customer service skills
- Understanding of web-based customer-facing technology
- Excellent written, verbal, and communication skills
- Ability to multitask, prioritize, and work efficiently
- Ability to collaborate in a team environment and work independently
- Understanding of customer service principles and customer needs assessment
- Ability to resolve and troubleshoot technical issues for internal and external customers
- Understanding of units of measurement and general mathematics
- Knowledge of Unified User Management Software
- Knowledge of Android and Apple mobile devices, iOS, and operating systems
- Availability for after-hours support
- Advanced knowledge of Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, and Apple Safari
- 10-key data entry skills
- Bachelor's degree in Computer Science, Business, or a related field
What We Do
We’ve grown to become the largest family-operated broadline food service distributor in North America by upholding the same business approach since 1897—being passionately committed to the people we serve. We believe in the power of good food—to bring people together and make moments special. Every product, every order, and every decision we make is inspired by the people on the other side of the plate. We distribute to foodservice operators throughout the Midwest, Northeast, Southeast and Southwest regions of the U.S. and coast to coast in Canada. Our company also operates more than 170 Gordon Food Service Stores, which are open to the public and provide the benefits of restaurant-quality products and friendly, knowledgeable service. Gordon Food Service Stores do not charge a membership fee. Gordon Food Service Stores are the primary supplier for many small foodservice operators, including: restaurants, churches, daycare providers, caterers, event planners, and other small businesses. We offer a broad range of employment opportunities throughout our corporate offices, distribution centers, and retail stores. We have a strong commitment to our employees and foster an environment that promotes internal growth, training, and career development opportunities. Gordon Food Service is an Equal Opportunity Employer and does not discriminate against any person on the basis of age, sex, race, religion, national origin, disability, or veteran status.
