At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.
Our Technology Solutions Group is seeking interest and Preferrals for a Customer Technology Manager. The Customer Technology Manager is responsible for managing the successful delivery of SaaS solutions to our customers and is the liaison between our Client Services (sales/marketing) team and our technology team.
- Working directly with our customers to gather and define project requirements, including assessment of data, definition of web site content, and clarification of customer reporting needs.
- Analyze business requirements to build incentives to help clients meet goals and objectives.
- Gain a deep understanding of client data (knowledge of Snowflake data warehouse a plus).
- Documenting customer requirements for projects and communicating those requirements and customer expectations to the technical development team.
- Developing project technical timelines and collaborating with the technical team to meet those timelines.
- Coordinating on-going program operations including project promotion setup, content updates, and web site testing with the project operations team.
- Maintaining ongoing client and internal team relationships.
- Recommending new solutions or ideas to the customer which will enhance their project and increase project revenue.
- Managing the program budget, including implementing system or process efficiencies.
- Participating in program/web site reviews on an as needed basis.
- Travel may be required.
- BA/BS degree; highly preferred.
- 2-3 years of business analysis experience in a project-oriented environment.
- Previous experience with relational database structures.
- Qualified candidates will have effective leadership skills, strong technical knowledge, the ability to multitask, and excellent communication skills.
Base Salary Range: $70,000.00 to $80,000.00. The final salary and offer will be determined by the applicant's background, experience, and skills.
Top Skills
What We Do
BI WORLDWIDE is a global engagement agency that uses the principles of behavioral economics to produce measurable business results by designing and delivering solutions that engage employees, channel partners and customers. We bring a global reach with offices in the U.S., Australia, Canada, China, Latin America, India, and the United Kingdom. We offer a number of solutions including sales incentives, customer engagement marketing, employee recognition and reward programs, promotional marketing, global business solutions, gamification, corporate event solutions and coalition marketing: biworldwide.com
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