Job Description:
Customer Technical Support's primary responsibility is providing technical support for CSI customers, internal and external, by staging, installing, and troubleshooting issues in both hardware and software CSI products.
Shift: 8am-5pm CT, Monday through Friday.
Responsibilities:
Monitors the CRM.
Responds to support calls and prioritizes work activity based on the issue.
Research, tests, and documents issues requiring development attention.
Troubleshoots moderately complex CSI product issues and provides issue resolution on servers, databases, and/or applications; serves as an escalation point for other Customer Technical Support employees.
May build servers as required and/or install the appropriate CSI product for customers; orders equipment, updates hardware, installs software, sets up databases, implements security and ships to customers; takes down old equipment as necessary.
May participate in disaster testing and recovery activities as required.
Mentors and train other technical support specialists.
Perform other duties as required.
Completion and resolution of customer technical issues.
Positive customer experience.
Assuring customer access and satisfaction with CSI products.
Accurate resolution of customer technical support requests.
Requirements:
Education & Certifications: Technical education or job knowledge is equivalent to a two (2) year college or trade school.
Minimum 2 years of technical support handling software and hardware issues.
Experience with ticketing software.
Mathematical, administrative, reasoning and analytical skills.
Strong communication skills.
Technical skills (General SQL)
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
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What We Do
As a forward-thinking technology partner, we accelerate our delivery of cutting-edge solutions to empower our customers’ growth. CSI heavily invests in research and development, product partnerships and strategic acquisitions to provide the most innovative technologies—all while maintaining our service-first mentality.
We drive financial institutions and other businesses forward with a variety of services, including:
Core Banking
With more than 57 years as a leader in core bank processing, CSI’s enterprise banking solutions empower institutions to compete in an open banking environment while growing assets, developing additional revenue streams and reaching new customers by integrating the latest digital technologies.
Regulatory Compliance
As an established leader in compliance, top global brands trust CSI as their regtech partner and rely on us for our advanced compliance software—including industry-leading fraud and anti-money laundering solutions.
Managed Cybersecurity
CSI offers cloud-based cybersecurity services, with 24/7 monitoring, real-time incident remediation, seamless compliance integration and industry-leading support for enhanced threat mitigation.
IT Management
As one of the largest, most trusted managed services partners in the country, we take a consultative approach to IT management to provide a scalable, efficient IT enterprise that supports institutions’ growth and regulatory needs.
Document Distribution
From digital document delivery to cost-efficient print and mail services, CSI provides a full range of document distribution solutions to help financial institutions stay connected with their customers.
Advisory Services
CSI’s Advisory Services—which include IT governance, compliance and risk management services—deliver cost-effective solutions that reduce the time and expense of managing security and compliance while ensuring technology is aligned to business objectives.
