Customer Technical Support Representative 5 (SCA)

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Responsibilities

The Tier 2 Enterprise Email & Mobility Support (DEOS) position for the DHA Global Service Center oversees enterprise level support in a hybrid identity tenant, user lifecycle governance, mobile device security, and compliance workflows. Key technologies and processes include Microsoft Entra ID (Azure AD), Microsoft 365, Intune, Apple Business, Purebred, Active Directory, PowerShell, and DD Form 2875 SAAR compliance The DEOS team supports and collaborates with other Identity and Access Management Teams, including T3 Tenant admins and Engineering, and serves as the primary interface for collaboration between the DHAGSC, local sites and other Tier support within DHA J6.

Responsibilities:

• Identity Administration: Manage Azure AD/Entra ID and mJAD Active Directory infrastructure.
• License Management: Provide expert guidance and operational support to leadership on Microsoft 365 licensing guidance, eligibility validation and compliance.
• Access Governance: Oversee Role-Based Access Control (RBAC), multi-factor authentication (MFA), and conditional access policies.
• Endpoint & Mobile Support: Configure and secure mobile devices and endpoints via Microsoft Intune and other MDM solutions.
• Remote Access: Provide user support for remote access tools including Application Virtualization Hosting Environment (AVHE) and Azure Virtual Desktop (AVD).
• Compliance & Authorization: Process and audit System Authorization Access Requests, including legacy and modernized DD-2875/SAAR workflows.
• Team Leadership: Guide mid-level access management analysts, support operational tasks, and enforce Zero Trust security standards.

Skills:

• Advanced proficiency in Microsoft 365, Azure, Active Directory, and Intune.
• Direct experience handling government or defense access forms like the DD2875 (SAAR)
• Proven collaborative teamwork capabilities within a call center environment.
• Excellent written and verbal communication skills
• Develop and Sustain Knowledge Base Articles and Service Catalog Items
• Ensure code quality by adhering to ServiceNow best practices for reusability, performance, and maintainability
• Team leadership, strong communication skills, professional writing skills, and intermediate to advanced Microsoft Office skills.

Qualifications

Basic Qualifications:

• HS Diploma/equivalent and minimum 5 years of overall experience in Identity and Access Management practices
• Familiarity with Microsoft Tenant Administration: Azure, Security, Identity, Exchange, Teams, Intune
• Must be a US Citizen
• Public Trust Clearance/ or ability to obtain one
• Primary work location in San Antonio, TX on site
• Current active IAT II certification (Security+) to comply with DoD 8570 and DoD 8140.03 requirements

Preferred Qualifications: 

• Bachelor’s degree in an IT or math related field/or equivalent experience. Additional years of experience can be substituted in lieu of degree.
• Experience working within Military Health environments 
• Familiarity with ServiceNow (MHS-SHD) ITSM ticketing system 

Target Salary Range$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application StatementsThe application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own. EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.