The Role
This entry-level role involves providing technical support and service to customers, troubleshooting issues, and assisting with internal operations and documentation.
Summary Generated by Built In
This is an entry-level, part-time opportunity focused on supporting customers through technical support and service-related inquiries.In this role, you’ll be the first point of contact for clients, helping resolve questions, troubleshoot basic issues, and ensuring a smooth and positive experience with Lightcast products and services. You’ll also support internal coordination and documentation to help keep team operations organized and running efficiently.This is a great fit for someone early in their career who is detail-oriented, enjoys problem-solving, and is interested in building experience in customer support and technology.
Major Responsibilities:
- Respond to client inquiries and provide timely, helpful support
- Troubleshoot basic technical or product-related issues and escalate when needed
- Deliver a professional and positive client experience
- Support onboarding activities, trainings, and follow-ups as needed
- Assist with basic coordination, documentation, and task tracking
- Maintain updates in internal systems and tools
- Support meeting coordination, notes, and follow-ups
- Pull and organize basic reports from internal systems
- Assist with tracking team or support-related metrics
- Maintain accurate records and documentation
- Partner with internal teams to help resolve client needs
- Help ensure processes are followed consistently
- Support additional administrative or operational tasks as needed
Customer Support & Client Experience
Education and Experience:
- High school diploma required; Associate’s or Bachelor’s degree preferred
- Experience or training in customer service, technical support, or a related field is a plus
- Strong communication skills with a customer-focused, problem-solving mindset
- Organized and detail-oriented, with the ability to manage multiple priorities
- Comfortable learning new systems and working in a fast-paced environment
- Self-motivated, reliable, and able to follow through on tasks independently
Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Top Skills
Lightcast Products And Services
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The Company
What We Do
Emsi Burning Glass is now Lightcast. Our name is new, but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand. Our mission is to unlock new possibilities in the labor market.
