Customer Technical Account Manager

Posted Yesterday
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Laval, QC, CAN
In-Office
Senior level
Hardware • Security
The Role
Serve as primary technical advisor for radar system customers, lead reviews, manage HW/SW deliverables, support field deployment and optimization, troubleshoot performance issues, and coordinate cross-functional teams to meet KPIs and program commitments.
Summary Generated by Built In

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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

  

Job Description

  

Gestionnaire de comptes techniques – Systèmes radar / Technical Account Manager – Radar Systems
Rejoignez une activité de Teledyne FLIR spécialisée dans les systèmes radar de surveillance avancés pour la défense et la sécurité frontalière. Vous serez le point focal technique auprès des clients, responsable de la performance et du succès des déploiements en conditions réelles. Ce rôle combine relation client, expertise technique et coordination interne sur des programmes critiques.
Join a Teledyne FLIR business delivering advanced radar solutions for defence and border security. You will act as the primary technical advisor to customers, ensuring successful deployment and sustained performance of mission‑critical systems. This is a high‑impact role at the intersection of engineering, delivery, and customer success.
Ce que vous ferez / What you’ll do
  • Point de contact technique principal; animation des revues / Primary technical contact; lead reviews and discussions
  • Pilotage des livrables radar (HW/SW, mises à jour, options) / Own radar system deliverables across lifecycle
  • Déploiement, configuration et optimisation terrain / Support field deployment and optimisation
  • Résolution des enjeux de performance / Troubleshoot system issues
  • Coordination interne (ingénierie, production, support) / Drive cross‑functional execution
  • Suivi des risques, KPI et engagements clients / Track risks, metrics, commitments
Répartition du rôle / Role breakdown
  • 50% Gestion technique de comptes / Customer TAM (relations, revues, suivis)
  • 30% Livraison & support systèmes / Delivery, performance, sustainment
  • 20% Exécution programme & leadership transversal / Programme execution & cross‑functional leadership
Exigences / What you need
  • Requis/Required: Communication et influence / Strong stakeholder management
  • Requis/Required: 5+ ans TAM ou systèmes de surveillance
  • Requis/Required: Expérience livrables matériel & logiciel
  • Requis/Required: Formation technique (bac en génie/physique ou équivalent)
  • Requis/Required: Bilingue français/anglais
  • Requis/Required: Admissible CGP et habilitation de sécurité
  • Atout/Advantage: Radar, intégration systèmes, défense
Ce que nous offrons / What we offer
  • Technologies radar à fort impact opérationnel
  • Collaboration étroite avec équipes d’ingénierie
  • Influence sur l’évolution des produits
  • Exposition à des déploiements terrain critiques
  • Environnement stable et orienté technologie
Prochaines étapes / What happens next
Analyse → échange recruteur → entretiens. / Review → recruiter screen → interviews (timelines vary).
Les candidats doivent être autorisés à travailler au Canada et répondre aux exigences du Programme des marchandises contrôlées et d’habilitation de sécurité.

  

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

. ​

Skills Required

  • Strong stakeholder management and communication skills
  • 5+ years as a Technical Account Manager or in surveillance/radar systems
  • Experience delivering hardware and software deliverables
  • Technical degree (Bachelor in Engineering, Physics, or equivalent)
  • Bilingual French and English
  • Eligible for Controlled Goods Program (CGP) and security clearance
  • Experience with radar, systems integration, or defense programs
  • Authorized to work in Canada

Teledyne FLIR Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Teledyne FLIR and has not been reviewed or approved by Teledyne FLIR.

  • Leave & Time Off Breadth Time off includes progressive vacation that increases with tenure, sick leave, and paid holidays. Immediate eligibility and flexible scheduling at some sites support practical use of leave.
  • Healthcare Strength Health coverage spans medical, dental, vision, and life insurance, alongside short- and long-term disability. Wellbeing resources such as on-site fitness options and no-cost counseling are available in the U.S.
  • Retirement Support A 401(k) with company match is offered, complemented by tax-advantaged accounts and, in some divisions, an ESPP. Match terms were enhanced recently at the corporate level.

Teledyne FLIR Insights

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The Company
HQ: Täby
3,092 Employees
Year Founded: 1978

What We Do

Teledyne FLIR designs, develops, manufactures, markets, and distributes technologies that enhance perception and awareness. We bring innovative sensing solutions into daily life through our thermal imaging, visible-light imaging, video analytics, measurement and diagnostic, and advanced threat detection systems. Teledyne FLIR offers a diversified portfolio that serves a number of applications in government & defense, industrial, and commercial markets. Our products help first responders and military personnel protect and save lives, promote efficiency within the trades, and innovate consumer-facing technologies. Teledyne FLIR strives to strengthen public safety and well-being, increase energy and time efficiency, and contribute to healthy and intelligent communities.

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