As a Customer Systems Administrator on the Customer Systems team within Dropbox's Go-To-Market organization, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations. Day to day, you'll be configuring and maintaining platforms across the customer lifecycle, enforcing security and access control policies, and driving AI-powered tooling and automations. You'll gain direct ownership of production systems that the business relies on daily, deep cross-functional exposure to Engineering and Customer Experience and Success, access to industry-leading AI tooling, and the opportunity to shape how customer tooling scales at Dropbox.
Responsibilities- Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations.
- Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions.
- Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes.
- Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions.
- Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business.
- Build and maintain the team's automation tooling and scripting infrastructure.
- Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guide.
- 4+ years of proven experience administering enterprise support or customer platforms in a production environment.
- Proficiency with AI tools and scripting languages (e.g., Python, Bash, JavaScript), with a demonstrated comfort incorporating both into daily workflows to increase efficiency and output.
- Demonstrated experience managing multi-platform environments.
- Experience governing platform access — provisioning, role-based access control, and security policy enforcement.
- Track record of shipping platform changes through structured processes: scoping, testing, communicating, and deploying without disruption.
- Operational maturity with demonstrated experienced owning incident response, triaging escalations, and maintaining composure under pressure.
- Ability to produce and maintain clear, structured documentation — SOPs, runbooks, and system guides that are accessible to both technical and non-technical. audiences
- Experience administering support platforms such as Zendesk, Amazon Connect, or similar contact center and ticketing systems.
- Proven experience deploying AI tooling or automation frameworks to improve team workflows and operational efficiency.
- Working knowledge of AWS services, cloud infrastructure fundamentals, and familiarity with modern data platforms such as Databricks.
- Experience with sales platforms, supporting Sales & Customer Success operations such as Highspot, Planhat, Outreach.
- Platform admin certifications (e.g., Zendesk Admin, Salesforce Certified Admin).
US Zone 1
This role is not available in Zone 1
Top Skills
What the Team is Saying
What We Do
We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself—Dropbox is ready for you.
Why Work With Us
We believe people do their best work when empowered with autonomy and harmony, and we understand there’s no substitute for human connection. Our Virtual First model combines the flexibility of remote work with the power of in-person collaboration to create the best of both worlds: a distributed workplace, anchored in community.
Gallery
Dropbox Offices
Remote Workspace
Employees work remotely.
While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.
