The Role
Provide in-person support to driver partners during onboarding and ongoing operations. Guide new drivers through tools and processes, troubleshoot issues, promote company values, maintain accurate policy knowledge, and collaborate with Driver Operations on process improvements.
Summary Generated by Built In
Summary:
We are seeking dynamic and customer-focused professionals to join our Greenlight Hub team in Gurgaon as Customer Support Specialists. This role is central to empowering new driver partners by delivering exceptional in-person support, guiding them through onboarding, and equipping them with the tools and knowledge needed to succeed. As a key member of our operations team, you will play a vital role in shaping the driver experience, ensuring smooth onboarding, resolving issues efficiently, and fostering a positive brand presence. The ideal candidate is a self-driven communicator with a passion for helping others, strong problem-solving abilities, and a proactive mindset. This is a temporary, contract position with potential for extension, offering a unique opportunity to be part of a fast-growing, mission-driven organization.
Responsibilities:
- Deliver high-quality, in-person support to driver partners during onboarding and ongoing operations.
- Guide new drivers through the onboarding process and introduce them to essential tools and resources.
- Troubleshoot and resolve driver-related issues promptly and effectively.
- Serve as a brand ambassador by promoting the company’s values and building enthusiasm among drivers.
- Stay updated on company processes, tools, and policies to ensure accurate and consistent support.
- Collaborate with the Driver Operations team to identify and implement process improvements.
Requirements
Requirements:
- Strong verbal communication skills in both English and Hindi.
- UG/Graduate degree.
- Proven ability to handle in-person interactions with empathy, patience, and professionalism.
- Excellent problem-solving skills and a resourceful mindset when addressing challenges.
- Highly organized, self-motivated, and team-oriented with a passion for empowering others.
- Comfortable working in a fast-paced, evolving environment.
Benefits
CTC: 22k
NTH:17k
+
Incentives- Upto 10k depending on performance.
Incentives- Upto 10k depending on performance.
Skills Required
- Strong verbal communication skills in English and Hindi
- Any graduation degree
- Freshers or up to 1 year of experience in voice-based customer support
- Ability to handle in-person interactions with empathy, patience, and professionalism
- Excellent problem-solving skills and a resourceful mindset
- Highly organized, self-motivated, and team-oriented
- Comfortable working in a fast-paced, evolving environment
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The Company
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
