The Customer Support Data Specialist is responsible for supporting complaint intake, quality documentation, and order processing activities. This role ensures accurate data entry, timely follow-up on quality-related tasks, and effective coordination across field operations and internal systems.
The position plays a key role in maintaining data integrity across multiple systems while supporting both customer service and quality workflows.
This position follows a schedule of four 10-hour shifts per week.
Essential Duties and Responsibilities
Complaint Intake & Quality Support
- Transcribe recorded support line calls into the Quality database using AI-assisted tools
- Enter, track, and assign follow-up tasks related to Product Quality Complaints
- Monitor and follow up on overdue complaint-related tasks with field teams
- Track and manage documentation related to field activities and quality events
Order Processing & Coordination
- Process customer orders in NetSuite
- Coordinate deliveries with Field Operations and third-party delivery partners
- Support execution of order fulfillment and ensure timely communication across teams
Documentation & System Support
- Track software upgrade paperwork and other documentation related to field activities
- Process installation checklists by confirming submission and linking records within ERP systems
- Maintain accurate and organized records across systems (Quality, CRM, and ERP)
Operational Support
- Provide on-call support for emergency orders during nights/weekends (1–2 weeks per month)
Qualifications
- High School diploma or GED
- Basic typing and data entry skills
- Familiarity with Microsoft Office (Excel, Word, Outlook)
- Ability to work in a standard office environment
- Strong attention to detail and ability to manage multiple tasks
- Familiarity with NetSuite and/or Salesforce a plus
Supervisory Responsibilities
- None
Competencies
- Attention to detail and accuracy
- Ability to follow defined processes
- Strong organizational and tracking skills
- Effective internal communication and coordination
- Reliable and consistent task execution
Physical Demands and Work Environment
- Standard office and laboratory environment.
- After-hours and weekend support required (on-call rotation)
- Option to work Monday to Friday, Wednesday to Sunday, or Thursday to Monday
Skills Required
- High School diploma or GED
- Basic typing and data entry skills
- Familiarity with Microsoft Office (Excel, Word, Outlook)
- Ability to work in a standard office environment
- Strong attention to detail and ability to manage multiple tasks
- On-call availability for emergency orders (nights/weekends, 1-2 weeks/month)
- Familiarity with NetSuite
- Familiarity with Salesforce
What We Do
Vero biotech is an emerging biotechnology company focused on the design, development, and commercialization of next generation inhaled nitric oxide (NO) delivery systems to address unmet medical needs of patients with cardiopulmonary conditions. At Vero Biotech, our mission is to improve the lives of patients by leading the development of innovative technologies for inhaled NO delivery in the acute care hospital setting and beyond, wherever Nitric Oxide treatment is needed. We strive to exceed customer expectations in terms of safety, efficacy, and growth by focusing on the science, development, and commercialization of our innovations.
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