Customer Support

• Job Description

  Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. 

  Why Join the A-Team? 

  Come for a career, stay for the fun! 

  • Enjoy 14 months of pay* 
  • HMO coverage for you and your family 
  • Yearly Kick Off Parties with major giveaways (like the car in 2023) 
  • Grow your career - yes, we love to promote internally  
  • Do meaningful work and collaborate with the best 
  • 900 promotions given each year 
  • 2,700+ leadership training courses 

  A Glimpse into Your New Role 

  • Taking all incoming calls, assisting with support queries and providing technical advice where appropriate
  • Provide support around the estimated time customer funds will be transferred
  • Independently delivering quick responses to customer queries, escalating queries where no obvious solution is available
  • Follow up with customer queries when a solution can be provided
  • Performing against sales KPI’s on a daily basis

  What You’ll Bring 

  • Excellent computing skills, including MS Office suite.
  • High level of verbal and written communication skills

  With a diverse global team working together, we proudly embrace and live by these shared values: 

  • Collaboration: Brilliant jerks can be brilliant elsewhere. 
  • Impact: Do, get it done, create impact. 
  • Passion: Be positive, bring passion and energy. 
  • Transparency: A transparent team can help each other. 

   

  What are you waiting for? 

  Join the A-Team and experience the A-Life! 

• Internal Job Description

  ORBITREMIT LIMITED
  JOB DESCRIPTION
  JOB TITLE
  Customer Support
  PURPOSE
  To provide a high standard of customer support to all customers and delivering high quality
  administrative support across a range of business areas.
  SPECIFIC DUTIES & RESPONSIBILITIES
  Taking all incoming calls, assisting with support queries and providing technical advice where
  appropriate.
  Provide support around the estimated time customer funds will be transferred.
  Independently delivering quick responses to customer queries, escalating queries where no obvious
  solution is available.
  Follow up with customer queries when a solution can be provided.
  Performing against sales KPI’s on a daily basis.
  Processing all customer related admin on the same day received.
  Keep all customer support records up-to-date.
  Provide customers with information about the different money transfer services where appropriate.
  Being committed to your customer base, by being present, available and approachable.
  Always demonstrating ownership, energy and urgency and an ability to work autonomously
  General administration and maintenance of the website as required.
  GENERAL DUTIES & RESPONSIBILITIES
  Be punctual and work the hours and times specified.
  Prioritise workload to ensure work of the greatest importance to the business is undertaken with
  urgency and to a high standard.
  Support and help develop a positive workplace culture.
  Demonstrate excellent interpersonal communication skills.
  Responsibly manage all business resources within accountability levels.
  Undertake all duties and responsibilities outlined in this job description and all other duties as required
  by the business.
  Comply with all employment obligations.
  Promptly undertake to complete all reasonable and lawful instructions and directions given.
  Serve the business in good faith, promoting and protecting the business's best interests.
  During work time, and such other times as may be reasonably required, dedicate all effort to the
  execution and fulfilment of the duties, responsibilities, obligations and instructions related to
  employment.
  Demonstrate through own actions a commitment to Health and Safety at work when undertaking work
  or observing others in the workplace.
  SKILLS, EXPERIENCE & EDUCATION
  Excellent computing skills, including MS Office suite.
  High level of verbal and written communication skills

Join the A-Team and experience the A-Life!