ABOUT US
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
- Assist customers with inquiries about upcoming bookings, ensuring a seamless start to their journey.
- Support internal teams (local operations and other customer support teams) in delivering a smooth pick-up and drop-off experience.
- Provide guidance to customers on Indie Campers' policies, vehicle functionalities, and trip expectations.
- Handle urgent and non-urgent customer requests in real-time, through phone, live chat, and email.
- Troubleshoot issues travelers may encounter during their trip, offering step-by-step solutions.
- Coordinate roadside assistance (e.g., towing services, problem resolution, vehicle swaps, etc.) and track progress to ensure customers are back on the road.
- Work closely with insurance companies, service providers, and partners to activate necessary support when needed.
- Maintain accurate records of all cases in internal tools (e.g., Zendesk, Talkdesk, CRM) to ensure proper follow-up.
- Communicate with empathy, professionalism, and a problem-solving mindset to ensure customers feel supported.
- Identify and report operational challenges that impact service quality, proposing solutions and ensuring follow-through.
- Conduct Root Cause Analysis (RCA) for recurring issues and contribute to process improvements.
- Develop and improve internal documentation and self-service materials to enhance team efficiency and customer autonomy.
- Previous experience in emergency dispatching, roadside assistance, or high-level customer service, preferably in time-sensitive or urgent support roles.
- A strong sense of urgency and adaptability, with the ability to stay calm and focused when assisting customers facing unexpected and stressful situations.
- Excellent problem-solving skills, capable of navigating high-pressure scenarios with precision, speed, and empathy.
- Ability to manage multiple cases simultaneously while maintaining high-quality service.
- Availability to work five 8-hour shifts per week, scheduled between 07:00 and 24:00, Monday through Sunday (rotational shifts).
- Fluency in English (mandatory); additional languages are highly valued.
- Mechanical, fleet, or campervan knowledge is a strong plus.
THE INDIE COMMITMENT!
- Competitive Salary of ₱35,000.00 monthly;
- Bonus of up to ₱5,000.00 monthly, based on attendance and performance;
- Government-mandated benefits, contributions to Social Security System (SSS), PhilHealth, PAGIBIG; 13th-month pay; holiday, overtime, and night differential pay.
- A dynamic position in a young, fast-growing and innovative company. At Indie Campers, no two days are the same and your contribution makes a difference;
- Continuous training and coaching by senior managers to develop your skills.
Are you ready to Go Indie?
Top Skills
What We Do
Indie Campers is your go-to marketplace for road trips. Aggregating over 6.000 own vehicles between RVs, campervans, motorhomes, and other recreational vehicles of countless private and professional hosts. We operate across Europe, North America and Oceania, being physically present in over 70 cities.
Founded in 2013 by two good friends, Indie Campers has set its mission on democratizing road trips by enhancing travel experiences and lowering prices for millions of travelers worldwide. We envision becoming the world's no. 1 road trip provider and are quickly expanding - vertically and geographically.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
Join us: https://indiecampers.com/careers
