The Customer Care Representative provides outstanding customer service and support to ensure a positive customer experience with our positioning solutions. The ideal candidate is service minded and thrives in a friendly, hard-working, fast paced environment.
Primary Duties
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Respond to internal and external inquiries via email and phone.
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Provide customers with quotes and product knowledge
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Call customers to renew their subscriptions, up-sell services, and obtain customer satisfaction feedback
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Input sales orders, payments, and help customer activate their service
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Update client accounts to maintain data integrity
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Troubleshoot technical customer issues with service activation and operation
Characteristics / Skills
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Fluent in Portuguese and English required; Fluent in Spanish preferred
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Excellent communication skills
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A warm, approachable, outgoing manner
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Able to uncover customer needs and pair them with appropriate solutions
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Skilled in outbound customer calls to solicit subscription renewals
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Working knowledge of word processing, spreadsheet tools and internet browsers
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Technical expertise preferred
Education / Experience
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Experience in a customer service position preferred
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Bachelor’s degree preferred
Local Requirements
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Some overtime/weekend work required during peak season (March-June; September-December).
What We Do
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming industries such as agriculture, construction, geospatial and transportation. For more information about Trimble (NASDAQ:TRMB), visit: www.trimble.com.
Trimble products are used in over 141 countries around the world. Employees in more than 30 countries, coupled with a highly capable network of dealers and distribution partners serve and support customers worldwide. As the market leader in most of our businesses, we offer a compelling value proposition to our customers based on productivity, return on investment and environmental stewardship. Come position yourself with an innovative industry leader and position yourself for success.
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