The Role
Handle inbound and outbound customer calls, resolve queries, identify customer needs, and provide suitable solutions. Drive upselling and cross-selling, maintain customer satisfaction and service quality, follow process guidelines, and meet assigned targets. Requires 1–3 years of voice process or BPO experience, strong communication, customer handling skills, fluency in English, Hindi, and Bengali, stable work history, immediate availability, and willingness to work from the Kolkata office.
Summary Generated by Built In
HIRING | HIRING | CUSTOMER SUPPORT – VOICE PROCESS
Location: Kolkata [Work From Office]
Experience: 1–3 Years Salary: ₹15,000–₹18,000/month
Qualification: Any Degree
Notice Period: Immediate Joiners Only
Work Timings: 11:00 AM – 7:00 PM, Monday to Saturday
Interview: Face-to-Face Only
Gender: Female
Industry: BPO / Customer Support
KEY RESPONSIBILITIES
• Handle inbound/outbound customer calls
• Resolve customer queries professionally
• Identify customer needs and provide suitable solutions
• Drive upselling and cross-selling opportunities
• Maintain customer satisfaction and service quality
• Follow process guidelines and achieve assigned targets
Requirements
MUST-HAVE REQUIREMENTS
1–3 years of experience in Voice Process / BPO
Inbound or Outbound calling experience
Upselling / Cross-selling experience is mandatory
Excellent customer handling skills
Strong communication skills
English + Hindi + Bengali – all 3 languages mandatory
Stable work history is required
Domestic or International BPO experience accepted
Immediate Joiners only
Willing to work from office
Skills Required
- Any degree
- 1–3 years of experience in voice process or BPO
- Inbound or outbound calling experience
- Upselling and cross-selling experience
- Excellent customer handling skills
- Strong communication skills
- Fluency in English, Hindi, and Bengali
- Stable work history
- Immediate availability to join
- Willingness to work from office
- Domestic or international BPO experience
- Female candidate
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The Company
What We Do
Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.
