This is a remote position.
We are looking for a Customer Support Executive to handle voice and non-voice queries efficiently. The ideal candidate should have excellent communication skills, be proficient in English and Tamil, and be capable of handling customer inquiries with empathy. The role requires familiarity with WhatsApp handling, basic email management, and a quick learning ability for e-commerce operations.
As part of the team, you will undergo 3 months of training to ensure you provide exceptional support to our customers. A basic understanding of sales is a plus, and prior experience in e-commerce customer support or e-commerce agency support is highly preferred.
- Respond to customer queries via phone, email, and WhatsApp.
- Provide clear and structured responses to customer inquiries.
- Handle customer complaints and resolve issues with empathy.
- Assist customers with e-commerce-related concerns.
- Maintain customer records and update internal systems.
- Support sales and upselling when needed.
- Participate in a structured training program to enhance customer service skills.
Requirements
Benefits
Skills Required
- Excellent communication skills in English and Tamil
- Ability to handle WhatsApp and basic email support
- Strong problem-solving and conflict-resolution skills
- Knowledge of Microsoft Excel and Word
- Ability to handle customers with empathy and professionalism
- Experience in voice and non-voice customer support
- One to two years of sales experience
- Prior experience in e-commerce customer support or e-commerce agency support
- Quick learning ability and basic understanding of e-commerce
What We Do
Newgenmax is a professional services company specializing in e-commerce and digital marketing solutions. They provide e-commerce account management, SEO optimization, and marketing strategies for online sellers, specifically on platforms like Amazon and Flipkart. Their mission is to support small and medium business owners and retailers in establishing their online presence and growing their businesses globally and profitably.
