As a Learning Consultant, you'll be at the heart of our customer experience, connecting with learners, guiding them on their language journey, and collaborating with our internal teams to deliver excellence.
If you're driven by making a difference and thrive in a supportive, customer-focused environment, we’d love to have you on board!
What You'll Do
Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training
Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might face
Reply to our learners requests on several communication channels (phone, email, chat, etc.)
Ensure a smooth and efficient communication with internal teams
Call students to encourage them to take full advantage of the available resources
Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback
You'll love this job if you
Are outstanding at communicating, both orally and written (Turkish is your mother tongue)
Have a previous successful experience in customer support
Are very empathic and able to solve complex conversations in order to give a smile to customers
Are an organized, responsive, adaptable, sincere, and autonomous person
We are looking for
1 year of experience in customer service
Internet savvy and proficient in MS Office, Google Docs and Open Office
Advanced level of English (verbal and written)
Bachelor's/College Degree in any field
What we offer
Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:
Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
Learn from top executives and visionaries in the learning and language market.
The experience of joining an innovative organization with an international, vibrant working environment.
Full on-boarding and fast ramp mentoring program leading candidate to success.
World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!
Ability to work from any of our 20+ offices around the world.
Exciting team-building events.
Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/
Skills Required
- One year of customer service experience
- Native Turkish language proficiency
- Advanced English proficiency, verbal and written
- Bachelor's or college degree in any field
- Proficiency in MS Office, Google Docs, and OpenOffice
- Strong oral and written communication skills
- Customer support experience
- Empathy and ability to resolve complex customer conversations
- Organized, responsive, adaptable, sincere, and autonomous work style
What We Do
goFLUENT provides corporate language training through personalized instruction delivered by specialized English trainers. Its global trainer network serves more than 1,000 corporate clients worldwide, helping employees develop practical language skills for professional communication. The company operates internationally, with offices across the Americas, Asia, and Europe, Middle East, and Africa, and focuses on language learning for business organizations around the world.
