Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionThe Servicing Training Lead provides strategic leadership and oversight to the Servicing Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the Servicing Training team, guiding and directing them to meet organisational goals.
The Servicing Training Lead coordinates team activities, manages workloads, and aligns efforts with Servicing Operations teams’ priorities. This role also fosters a positive and motivating work environment, encouraging collaboration and professional development among team members, and works closely with stakeholders to identify and capitalise on growth and scalability opportunities.
Activities performed on the job
Performance management on individual & team level
Ensure quality and timely training delivery
Manage performance and development
Reporting and documentation:
People management
Support and develop team talent
Lead and manage the team
Enhance team engagement
Executing on the strategy
Implement training strategies
Develop and communicate best practices
Align team performance
Training reporting
Develop & maintain reporting governance:
Utilise insights for improvement
Strategic reporting
Stakeholder Management
Collaborate & validate training needs
Provide analysis-based recommendations
Ensure alignment and effective communication
Resource management
Training delivery and facilitation
Oversee and ensure training effectiveness
Stay updated on facilitation methods and trends
Facilitate key training sessions
Change Management
Communicate and manage changes
Facilitate adaptation and support
Monitor progress and adjust
You’re experienced — with several years in L&D or Training Operations with progressively increasing levels of responsibility.
You’re a leader — you have proven experience driving change and innovation in leadership roles.
You’re a problem solver — you identify impactful problems and ensure ownership and resolution.
You empower your team — you adapt your leadership style to coach and support team members and foster career growth.
You manage performance effectively — you set clear expectations, coach your team, and provide actionable feedback.
You’re a change champion — you embrace new solutions and drive process improvements, never settling for "good enough".
You make data-driven decisions — you confidently use data and key metrics to guide your team and enhance performance and impact.
You’re customer-focused — you provide clarity on customer needs and ensure team goals prioritise customer impact.
You communicate openly — you model inclusive leadership and encourage respectful and transparent communication.
You take ownership — you fully commit to your responsibilities, always striving to meet or exceed performance targets.
Please apply by submitting your CV and Cover Letter. In your cover letter, please answer the following questions:
Please note cover letter and CV must be submitted in English. Applications submitted in Portuguese will not be considered.
What motivates you to apply for this role?
How would you measure success in this role?
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Several years in L&D or Training Operations
- Proven experience in leadership roles
- Experience in change management and process improvements
- Ability to make data-driven decisions
What the Team is Saying
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What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
